Barbara Mcmorris Email & Phone Number

Dublin, County Dublin, Ireland

As a Technical Account Manager, I am working with an assigned portfolio of clients to understand their goals and help with adoption & support of the Quantcast's advertising platform. I’m addressing the technical and strategic needs of our customers, for a variety of products, working towards resolution of any account challenges presented and providing.

Ireland

As a Technical Account Strategist I was working closely with the sales and account team, setting up new campaigns and maintaining them in Quantcast’s digital advertising platform according to our client’s requirements.

Dublin, Ireland

- Started as Technical Support Associate on the DACH market and went through several roles within the team. - Acquiring expert knowledge of the DV360 platform and keeping up-to-date about few features and processes.- Assisting the team with troubleshooting and closing knowledge gaps.- Training the team, evaluating the quality of their work, providing.

At Home

Looking after my baby son.

3 Grand Canal Plaza, Grand Canal Street Upper, Dublin 4, Ireland

Monitoring the Service Desk queues to ensure timely handling of incidents. Reviewing and following up on high priority incidents with agents and escalation groups making sure that resolution occur within the customer Service Level Agreement. Performing incident notification and escalation to resolving groups. Coaching and mentoring colleagues.

3 Grand Canal Plaza, Grand Canal Street Upper, Dublin 4, Ireland

Providing first level IT support for a German Client on Dublin Service Desk. Performing initial problem identification and attempt resolution. Documenting incidents to ensure all of the details necessary are included in the notes and assign the case to the appropriate support group for assistance. Following up on incidents with customers to provide or.

East Point Business Park, Clontarf, Dublin 3.

German team within GEO Local department. Reviewing and analysing patterns in data from multiple sources while focusing on detail. Ensuring that data quality complies with policies. Making outbound calls to confirm accuracy of data and process it accordingly. Making quick decisions based on available and researched data. Achieved role as Mentor, Call Coach.

Ballycoolin Business Park, Dublin 15

German Team within Risk Operations/Fraud Department. Providing specialist customer support for customers while identifying potentially fraudulent accounts, reviewing documents, determining legitimacy of accounts and account holder. Analysing account history and trends, effectively identifying issues and problems by performing relevant research using.

6 Percy Place, Dublin 2

Working on various projects as an Architect for private and public clients providing feasibility, planning, tender and construction drawings via CAD and by hand. Managing projects independently or as part of a team. Specialised in designing for accessibility, housing & care facilities for older people and for people with dementia.

East Point Business Park, Dublin 3.

German team within Global Helpdesk department. Providing IT-support to employees via telephone and remote access. Troubleshooting network problems and native client applications such as Microsoft Office, Outlook, Netscape, Internet Explorer and several web applications in a global network environment. Managing user access for web applications & tools and.

East Point Business Park, Clontarf, Dublin 3.

International team of 5 senior support agents. Providing expert technical assistance via telephone and e-mail in relation to printer hardware and software problems. Advising 1st level agents on the phone and in person. Developing new solutions for issues and documenting them in the knowledge database. Researching new technologies on the market. Reviewing.

East Point Business Park, Clontarf, Dublin 3.

German team with the Customer Service EMEA department. Providing technical assistance for end-users via phone, fax and web-based tools in relation to printer hardware and software problems. Monitoring calls of teammates to uphold the quality of Lexmark’s service standards. Key agent for non-voice-contacts within the team.

August-Wessels-Str. 23-25, 86156 Augsburg, Germany

Worked as part of the design team of the construction company specialising in sports and industrial buildings system. Providing tender and construction drawings with CAD software. Co-ordinating design and technical information with other members of the team while reporting to Project Managers. Dealing with with clients, authorities and engineers. Working.