Hossam Adel Email and Phone Number

Responsible for negotiating contracts with clients in all contracting procedures and follow-up of the contract Department staff to ensure the implementation of the work plan and follow-up on cases of cancellation with the legal department and responsible for making resale contract forms or assignment contracts and responsible for reviewing the payment plan sent from the operating department and printing customer checks responsible for sending monthly and annual reports to the board of directors.

Responsible for following up contract department employees and creating an administrative system for customer service department, finance department and sales department from requests or decisions to ensure that the company is not harmed and to follow up on termination cases with the legal department Responsible for making resale contract forms or assignment contracts.

Responsible for Designing all types of real estate contracts and Commercial contracts and broker contracts and editing customer contracts and reviewing them legally and reviewing them from the financial department after signing the customers and responding to the legal inquiries of customers .

Responsible for editing customer contracts and reviewing them legally and reviewing them from the financial department after signing the customers and responding to the legal inquiries of customers and editing the legal agencies

Follow up customer orders, record orders daily from customer service staff, and respond to customer complaints and inquiries to quickly and satisfactorily deliver shipments to customers.

Responsible for after sales and maintenance service through customer service staff, completion of maintenance contracts with clubs and companies and dealing with consumer protection system.

Fully Responsible for the Commercial Contracts cycle including the financial negotiation and legal aspect. Following up with the clients and the sales team for all the requested documents regarding their units. Problem solving for contracts issues and exceptions raised by clients that could be solved within my span

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Attempt to persuade customer to reconsider… Show more Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Attempt to persuade customer to reconsider cancellation. Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Handle changes in policies or renewals. Show less

Responsible for the Manpower Process and job posting for all the vacant positions. Responsible for Exit Interviews analysis. Assists in implementing the staff appraisal process for the Operations force in partnership with Functional Human Resources Manager as per internal guidelines & procedures. Prepare, validate and execute the Company monthly payroll, grants, bonus and any other separate payments to ensure timely payments to the employees. Follow up all salaries process i.e. probation period… Show more Responsible for the Manpower Process and job posting for all the vacant positions. Responsible for Exit Interviews analysis. Assists in implementing the staff appraisal process for the Operations force in partnership with Functional Human Resources Manager as per internal guidelines & procedures. Prepare, validate and execute the Company monthly payroll, grants, bonus and any other separate payments to ensure timely payments to the employees. Follow up all salaries process i.e. probation period forms, resignation…etc. Activate all new hire monthly salary. Generate Human Resources data reports as necessary. Prepare and review written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. Show less