Hossam Ezzat Email & Phone Number

Cairo, Egypt

• Head of software engineering department responsible for creating SiliconExpert products and services. • Responsible for creating software engineering vision, strategy and supporting with building of the needed tactics.• Supervising all organizations of Engineering (software development, software quality, requirement engineering and analysis, R&D, Agile and process improvement).• SAFe implementation across all formed squads.• Budgeting required for hiring, training, and R&D.• Representing Software Engineering organization in front of corporate directors.• Maintaining high performance through managed KPIs and OKRs.• Maintaining Software Operation according to business needs.• Talent management and goals setting.

Responsible for managing all software quality aspects including Software testing, Quality Assurance, and Configuration Management processes:• Manage changes and resource allocation between different projects.• Develop estimations and time schedules for different projects and tasks.• Create and provide metrics on bugs as they move through the bug life-cycle.• Create test plans and support building test cases.• Communicate the status to all involved departments through email or phone contact.• Update, oversee and train team on the knowledge base of code related problems and fixes.• Deliver field knowledge and technicalities updates skillful training to the team.• Facilitate fixes through software development life-cycle.• Track where each bug is in the process.• Report turnaround times on all severities.• Track bug trends.• Track and monitor fixes and problems reported.• Create and manage Internal Release Notes (i.e. what bugs where pushed, what was fixed, how many new bugs were created).• Train team on documentation of processes and scenarios.• Track different development branches and supervise merging processes.• Audit release process.• Create needed checklists and audits at risky bottlenecks.• Hold customer meetings for support or training.• Help responding to customers for any software related inquiries.

• Responsible for building a powerful Software testing team and finding a mature test process.• Create all QC plans to smoothly embed a well established testing process to the software development lifecycle there.

• Create test plans.• Test analysis and design.• QA Processes creation and audit.

• Responsible for Leading the software test and Technical Support Team.• Control the testing process and create test cases and test plans.• Lead the technical support team which was responsible for Live Update Support, Online Marketing, and Customer Support.

Software Testing, Customer Support, and Online Marketing were my main tasks

Computer introduction, MS Visual Basic and Windows were my assigned courses.

Bachelor, Operations Research And Decision Support Systems

Post Graduate Diploma, Information System

Post Graduate Diploma, Computer Science