Hossam Dewidar Email & Phone Number

Egypt

Berlin, Germany

- Investigating, monitoring, and resolving players' concerns related to purchasing status, Game-play,Account change specialist and management, Payments, and Account Security.- Addressing players' questions, problems, and complaints via E-mail, Facebook, and Twitter.- Resolving player complaints in collaboration with several other stakeholders.- Translating Terms & Conditions, Social Posts, and Gameplay in Arabic language.

Cairo, Egypt

Cairo, Egypt

-Providing the customer service agents with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.-Getting a higher level of communication and negotiation skills to prevent and reduce any type of system abuse.-Answering Escalation/Manager calls for Amazon.EG, SA, and UAE customers.-Observing and escalating systematic and technical issues.

Cairo

-Handled customers' inquiries regarding products, services, prices, shipping, payments, and special offers.-Interacted with customers, ensuring excellent service and experiences to generate repeat business.-Collaborated with 10-30 team members to effectively serve customers. Answered & Resolved phone calls and Emails an average of 50-80 tickets daily.-Investigated and resolved customer concerns related to order status, delivery tracking, Refunds, Returns, and Account Security.

Cairo, Egypt

-Responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved.-Analyzing agent activities to ensure adherence to schedules and activity entries are up to date with scheduling systems.-Responsible for managing and ensuring service level agreements.

Cairo, Egypt

-Providing daily support and communication to the team members to ensure responding to service calls on time in an efficient and knowledgeable manner.-Providing statistical, and performance feedback and coaching on a regular daily basis.-Compiling and updating reports for the management and the newcomers, educating them about the tools, and aligning their expectations with the materials.-Assisted approximately 40 agents daily with product-related questions, feedback, and system.-Trained and mentored over 100 new employees on conflict resolution in CSC system.

Cairo, Egypt

-Handled customers' inquiries regarding products, services, prices, shipping, payments, and special offers.-Served as primary head of contact for customers' inquiries and requests.-Interacted with customers, ensuring excellent service and experiences to generate repeat business.

New York, United States

New Jersey, United State

-Managing over 3 organizations that include 19000 subscribers. Creating profitable plans via Social media strategies and analytics.-Managing a team of 3 employees, overseeing the employees' hiring, training, and professional growth.-Managed over 1200 tournaments of video games; League of Legends, Fortnite, PUBG Mobile, and Black Ops. Creating brackets, policies, and rules for every game and supporting over +200 players in every tournament.-Leading the organizations to a successful improvement in profits on November peaks

Cairo, Egypt