Hossein Vahid, Msc., Pmp, Itil Email & Phone Number

Toronto, On, Canada

• Led a team of talented Project Managers and Business Analysts to manage the projects for a better global digital healthcare.• Accountable for the profitability of all project engagements within the portfolio associated with my Pod, approximately sized between 500K to 2M in USD, through timely and accurate implementation of all projects.• Contributed to sales activities such as scoping, estimation, and SOW definition, along with maintaining a relationship with associated existing and prospective customers to understand their needs.• Contributed to Project Intake and prioritization within the portfolios with the priority of maximizing revenue for the portfolio and reducing portfolio risk to optimize delivery.• Identified, prioritized, and coordinated project and program resources engaged with all initiatives within the assigned project portfolio, along with net new staffing needs and hiring processes.• Led a team of Project Managers to provide support, guidance and coaching for professional & and personal growth.• Served as the main point of contact for project governance, and work with internal and external stakeholders to resolve any issues or concerns that arise within the portfolios.• Responsible for Process Development within the Project Delivery Team and liaising with the PMO Office to improve project management processes.• Responsible for senior engagement and reporting on the state and performance of initiatives within the selected project portfolio.• Ensured and balanced the required skills and competencies available across project and program teams within the project portfolio.• Conducted regular monitoring and reporting on project implementation metrics, deliverables, gaps, issues, potential delays, resourcing requirements, etc.

Toronto, On, Canada

• Led and managed multiple projects to achieve successful compliance for multiple US Payer Clients for the Deadlines of CMS 1.0.• Led Software Development projects of member-facing applications that Payers can utilize to share medical information (Claims, Provider Directory, etc.) for their members.• Completed all projects within budget & and schedule and worked with the Sales & Success Team to identify potential opportunities for growth within the accounts.• Communicated with internal and external stakeholders on project progress, project risks and proactive actions to lead projects back to Green.• Supported the Sales Team in the creation & and estimation of Statements of Work to improve the accuracy & and effectiveness of Project Engagements.• Conducted the first round of interviews for Project Manager candidates and acted as a point of contact for new hires to ensure onboarding and training were effective.• Worked with Implementation Team Leadership to provide feedback and suggestions on improvements to project delivery and project management standards.• Worked closely with Operations Leadership and other organizational stakeholders to support initiatives such as Go-to-Market Strategy planning and development.

Toronto, Ontario, Canada

• Directed and coordinated the activities of various project teams across multiple projects to ensure all projects are trending on track for completion on schedule and within budget.• Developed and maintained relationships with clients, prospects, subcontractors and vendors to help develop new opportunities.• Proactively communicated project related risks and issues directly with stakeholders internally, including Executive Management team, and externally• Generated weekly status reports to ensure that all project stakeholders are updated on the progress• Proactively identified and solved project issues related to cost, schedule, safety, or quality.• Managed resourcing and project assignments to ensure appropriate personal were staffed for each project while balancing each consultant’s capacity, effective rate, and work/life balance.• Coordinated with Sales Team to provide scope, pricing, Statement of Works and other documentation for prospects along with leading calls with prospects to provide details as required on Implementation Methodology, Project Structure and more.• Supported orientation trainings for new hires along with continuously providing tools of improvement and learning for the team and myself.• Directly managed and monitored project work in the field and remotely across multiple projects• Diligently managed change orders to as required to manage project budget and schedules• Followed established standards and procedures for project reporting and documentation.

• Led and supported digital transformation projects, primarily focusing on printing and scanning technology.• Collaborated with cross-functional teams to identify areas where technology can drive improvements and streamline processes.• Developed and implemented strategies to leverage digital tools and solutions for operational enhancements.• Ensured that all hardware, software, and peripherals associated with printing technology function optimally.• Conducted troubleshooting and resolved complex technical issues related to printing and scanning technology.• Provided expert-level support for printing and scanning software, drivers, and hardware components.• Collaborated with vendors and internal IT teams to ensure software and hardware compatibility.• Maintained an up-to-date knowledge of the latest advancements in printing and scanning technology.• Monitored the performance and reliability of printing and scanning systems, ensuring minimal downtime.• Implemented best practices for incident management, problem resolution, and continuous improvement.• Established and tracked key performance indicators (KPIs) to measure service delivery effectiveness.• Ensured printing and scanning technology and data are secure and compliant with industry standards and regulations.• Implemented security protocols to safeguard sensitive information during printing and scanning processes.• Conducted regular security audits and risk assessments.• Maintained accurate records of printing and scanning technology configurations, incidents, and resolutions.• Generated and presented regular reports on service delivery performance and digital transformation initiatives.• Documented standard operating procedures and best practices.• Collaborated with technology vendors and suppliers to evaluate and select appropriate hardware and software solutions.• Managed vendor relationships, contracts, and service-level agreements(SLAs).

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