Houssam Meibar Email & Phone Number

London, Gb

London, Greater London, United Kingdom

• Customer support lead for team of 50: bandwidth planning, shifts allocation, feedback, and senior escalation point• Trained new hires and provided focused assistance for first 3 month period, including on site training in Barcelona• Created training path for future hires to follow for this role• Documented and maintained SOPs for entire customer serviceteam• Conducted interviews for internal hiring• Started and managed “Feedback Project” which analysed andtriaged data collected from agent questions through Slack• Demonstrated quick thinking and the ability to provide temporaryworkarounds while triaging unexpected, business-critical issues• Maintained strong communication links by liaising between cityteam and agents for complex requests• Off ered enhanced technical support by maintaining a strongunderstanding of our product, system, and customer needs

London, England, United Kingdom

• Used Salesforce to promptly respond to guests through live channels (Phone & SMS) as well as emails• Consistently achieved monthly targets regarding utilisation, QA, response times, and more• Conducted e ective sales conversations, using open-ended questions to elicit guests' preferences and requirements, and linked Sonder's solutions to their specific needs, resulting in a personalised experience• Received "Global CGS QA Superstar" award for exemplary work, demonstrating attention to detail, dedication to providing excellent customer service, and a high level of performance• Actively listened to customer issues and concerns then worked on solutions that best suit their needs• Adapted to dynamic schedules and working hours in a fast-paced environment

Windsor, London

• Created packs for Amazon Alexa, Android and iOS App “Beat the Intro”• Used websites such as ‘Sacem’ to find publishing rights for tracks• Was given criteria of labelling rights in order to find track lists• Edited the music tracks using Logic Pro X to fit small cuts into game• Used Google Docs to input Track Codes and other data into Excel, where the information input was then uploaded to GameSparks directly, and used to test the App on our devices before publishing• Recorded voice actor in studio and edited vocal tracks for in game use

Southampton, United Kingdom

• Worked with children with profound and multiple learning difficulties• Observed and carried out 1 to 1 music therapy sessions and helped with childcare in class• Set & achieved goals for each individual student in the class• Paid close attention to students in order to assess minor improvements

Nicosia, Cyprus

• Recorded and mixed tracks for customers• Communicated directly with customers, understanding each unique requirement• Provided musical ideas to help develop each client’s project, keeping customers satisfied• Further developed skills in Logic Pro X, Cubase, Pro Tools and Ableton