Houston Keys Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

As a Technical Customer Success Manager I am a dedicated resource for specific Mitel customers and partners and provide top of the line, or "White Glove," level consultation. Daily I advise on system and network design and planning as well as assist the with TAC engagements to ensure problems and questions are addressed in a timely manner. I also act as a.

Dallas/Fort Worth Area

As a TAC Engineer I was responsible for customer and partner cases escalated from Tier 1 support. I would triage the cases, assess the problems and assist in troubleshooting to correct or submitting software defects to Engineering. I was also responsible for mentoring Tier 1 engineers and assisting them with troubleshooting and procedures. I shared.

Las Colinas, Texas

As a Support Support Escalation Engineer for Microsoft was a member of the team responsible for OCS, Lync and Unified Messaging third tier support escalations. My team also handled Office 365 Lync support and integration. Our role in support was to identify problems and identify them as being configuration or network issues, assist with identifying third.

Irving, Texas

I previously held a position in National Technical Assistance Center as a Senior Field Service Engineer, supporting the UNIVERGE SV8500, UNIVERGE SV7000 and UNIVERGE 2400 line of PBX. As a Senior Engineer I was responsible for all levels of field support ranging from front line calls, site visits, lab testing of reported problems and write ups of potential.

Knoxville, Tennessee

At Southeastern Telecom I was responsible for day to day adds moves and changes as well as service on various telecommunication systems. I was also responsible for on site day to day management of a multi-node NEC CCIS network consisting of NEAX 2400 MMG and IMGx systems.