Houston Phillips Email and Phone Number

In my Leadership Development Rotation at Keurig Dr Pepper, I have gained valuable experience across three diverse teams—Execution, Licensing, and Case Sales. Key contributions include:Execution Team: Led a survey initiative, collaborating with regional sales managers to enhance data collection and accuracy.Licensing Team: Analyzed reporting processes to identify opportunities for improvement and fostered collaboration between teams to enhance operational efficiency.Case Sales Team: Developed training materials for new software tools, facilitating user adoption and promoting effective utilization within the team.This rotation has strengthened my leadership skills and reinforced my commitment to driving collaboration and success within the organization.

As a Retail Seasonal Educator at Lululemon, I was dedicated to delivering an exceptional guest experience through engaging interactions and comprehensive product education. My key contributions included:Guest Experience: Assessed guests' needs to provide personalized purchase and return solutions, ensuring each interaction reflected Lululemon's values and culture.Omnichannel Programs: Facilitated seamless guest experiences by executing market-relevant programs, such as buy online/pickup in-store and phone sales, while maintaining high standards.Team Collaboration: Fostered a respectful and inclusive team environment, building strong relationships with colleagues and contributing to overall store operations.This role allowed me to deepen my skills in customer service, teamwork, and retail operations while maintaining a focus on creating a welcoming and luxury store environment.

As an Elections Commissioner, I oversaw the execution of student government elections, ensuring a fair and transparent process. My key contributions included:Election Management: Developed and enforced election rules, monitored the process, and addressed issues to maintain integrity throughout the election period.Voter Engagement: Collaborated with candidates and student organizations to promote voter participation and encourage engagement in the electoral process.Team Collaboration: Worked closely with fellow commissioners, fostering a team-oriented environment to achieve smooth and impartial elections.This role strengthened my organizational, leadership, and teamwork skills while fostering a commitment to fairness and transparency.

During my internship at Keurig Dr Pepper, I collaborated with the CASO Insights and Analytics team, focusing on crafting a strategic selling story for Coca-Cola Consolidated. My key responsibilities included:Developing Compelling Narratives: Created a persuasive selling story for the introduction of Dr Pepper Cream Soda Zero Sugar and Dr Pepper Cherry Zero Sugar 12-packs to the Coca-Cola Consolidated market, aiming for permanent distribution.Conducting Market Research: Identified and analyzed the needs of Coca-Cola Consolidated to tailor the selling narrative, ensuring alignment with stakeholder objectives and market demands.Driving Financial Impact: Contributed to a project that resulted in a $3.4 million annualized opportunity, showcasing my ability to link insights to actionable business strategies.Enhancing Analytical Skills: Developed critical thinking and problem-solving abilities through data analysis and collaboration with key stakeholders.This experience honed my analytical skills and reinforced my passion for leveraging insights to drive business growth and enhance organizational performance.

As a Retail Sales Associate in the Product Zone, I focused on delivering an exceptional customer experience through personalized support and product education. My key contributions included:Customer Support: Assisted customers in selecting the right products and provided in-depth guidance on Apple devices, helping them maximize their use of new technology.Product Education: Conducted product demonstrations and one-on-one training sessions, ensuring customers were confident and satisfied with their purchases.Team Collaboration: Worked closely with team members to maintain a seamless store experience and adapt quickly to evolving customer needs.This role allowed me to deepen my skills in customer service, product knowledge, and collaborative problem-solving.