Howard Chang Email & Phone Number

Somerset, New Jersey

I manage and lead an HPE dedicated pre-sales support team consisting of Solution Architects, Technical Engineers and HPE Services specialists.

Somerset, Nj

HPE National Partner Development Manager focused on business growth within SHI's Enterprise Commercial & Strategic segments.

Somerset, Nj

• Supported new business by focusing on key strategic market segments, sales engagements, marketing initiatives and pipeline management• Proficiently liaise and work with HP field reps to help resolve issues and create alignment pertaining to HP sales programs and deal registrations• Accurately advise and assist SHI sales reps navigate HP sales programs to leverage best pricing and service to customers• Manage escalations to issue resolution with persistence, vigor, and tact to make sure SHI reps receive the best results• Conduct sales trainings, meet and greets, and vendor focuses to ensure proper messaging is communicated to SHI sales force and new hires

Somerset, Nj

• Accurately build, maintain and customize customer websites based on client, inside sales, and or account executive requirements and specifications• Proficiently liaise and work with various departments to research and troubleshoot end-user issues on both customer facing and SHI internal requests• Accurately build, maintain and customize customer catalogs based on client, inside sales, and or account executive requirements and specifications• Selected as Web Admin new hire trainer to present, demonstrate to and familiarize incoming IAMs on internal team structure, Web Admin workflow dynamics and SHI.com• Conduct customer web demos and walk-throughs to familiarize users with Shi.com and SHIPS

Piscataway, Nj

• Manage prospected customer accounts (Business, Academic, and Government) in aspects of sales and customer service which required a firm understanding of SHI purchasing and accounting procedures • Source and negotiate with third-party vendors for special pricing on various hardware and software products• Provide accurate price quotations and process customer orders efficiently to ensure positive relationships• Selected as IAM Mentor for incoming IAMso Assigned a new hire from each training class –about once per montho Welcomes, trains and shadowed by new employees as an IAM example of excellence

Cedar Knolls, Nj

• Increased tracking efficiency and on-board ratio by maintaining and developing positive relationships with IBM hiring managers.• Established new protocols to assist in streamlining offshore to on-shore business practices• Created new position that assisted team in breaking production records with our main client IBM• Exhibited a firm understanding of recruiting and business concepts which led to a promotion from recruiter to coordinator position

Ba, Communication

Business Administration And Management, General