Howard Duff Email & Phone Number

Howard Duff CMInstD is an internationally experienced expert in business improvement, process re-engineering and change management. His experience covers a variety of industries with his specialties being financial services and central government. He has built internal process improvement teams in a number of businesses both as an external and internal resource. For the past 3 years he has been providing Change Management Services to support the implementation of GE Transportation Systems Movement Planner into Aurizon, Australia’s largest rail freight operator (ASX: AZJ). This work supports the strategic implementation of an advanced planning, scheduling and execution system designed to increase asset utilisation of the Central Queensland Coal Network.

New Zealand

Wellington & Wairarapa, New Zealand

Canberra, Australia

NZ Government appointed board member.

Wellington & Wairarapa, New Zealand

Supported HR business leaders and HRIS project team with the process re-engineering and people change management for the implementation of SAP's Success Factors solution.

Wellington & Wairarapa, New Zealand

Provided mentoring and coaching in teh practical applicaion of lean manufacturing principals to dramatically increase the productivity and flwxibilty of the ICT team across the 3 Wellington region DHB's.

Auckland, New Zealand

IANZ (International Accreditation New Zealand) is part of the Testing Laboratory Registration Council, an autonomous Crown entity established in 1972. IANZ is a full signatory member of the International Laboratory Accreditation Cooperation (ILAC) and the regional body, Asia Pacific Laboratory Accreditation Cooperation (APLAC). IANZ works closely with government agencies in the development of international trading opportunities for New Zealand exporters. Input on technical aspects of policy and standards is provided to assist Government with international trade development.As a Council member Howard is involved in all aspects of corporate governance in this important service provider.

Brisbane, Australia

Change Management Lead on programme to implement GE Transportation's Movement Planner Software and Quintiq's Supply Chain Planning and Optimization software into Network Operations

Wellington & Wairarapa, New Zealand

Provided assistance to CIO: initially to improve the workflow management of IT system change (my true life version of the Phoenix Project!), This morphed into development of a IT Service Catalogue, creation of an ITIL Customer Service standards and operating protocol as well as developing lean thinking within the IT Operations area.

Canberra, Australia

Member of the HR and Remuneration committee that recruited a new CEOMember of the Risk and Audit Committee

Christchurch New Zealand

Designed and Implemented lean process to the data provisioning service and reduced lead times from 30 days to 5 days

Auckland, New Zealand

Provided Lean Operations improvement consulting and training to Westpac Banking Operations teams.

Sydney, Australia

Operational performance review of outsourced loan maintenance services. Benchmarked the outsourced lending facility using the aitch lean process benchmark tool

Activity Based Costing

Leeds, United Kingdom

Training and Change management Lead for Global Credit Card system conversion. This required the development and delivery of an global change management, communications and training plan. The USA based vendor commented that the change management approach was the best they have ever experienced. Not all down to me! The project also had a great team of NAB professionals and excellent executive sponsors in each region.

Melbourne, Australia

Development and implementation of a shared services strategy for the NAB Group of Banks

Wellington & Wairarapa, New Zealand

Managing 'back office' operations

Wellington & Wairarapa, New Zealand

Organisational Culture Change to instil a culture of continuous improvement into the Bank

Bristol, United Kingdom

Responsible for the implementation of TQM and Just in Time Manufacturing (Toyota Sewing System). My first experience of a real transformation! We had a great team that really did create a breakthrough in the way that garments were produced. Achieved text book results - manufacturing lead times down from 3 weeks to 45 mins. Stock holding reduced by 60%, Stock turns increase by 50% Seconds virtually eliminated (we had to put perfect garments in the factory shop!), productivity up by 100%

Bsc, Mechanical Engineering

Education record