Howard Eckenrode Email & Phone Number

Greater Boston Area

• May 2013 – Present: Project Lead on the Installation Processing Node Boundary Effort (IBE) project in the Data Center Consolidation Flight of HNIB at the Air Force (AF) Life Cycle Management Center
• Providing acquisition support for the $150 million IBE and Area Processing Center Enterprise AF network projects supporting 850,000 AF users
• Managing the documentation process for the Requests for Proposal (RFP) package
• Creating the Technical Requirements Document, Statement of Work, Project Implementation Plan, Instructions for Proposal Preparation, Evaluation Criteria, and Brand Name Justification RFP documents
• Performing technical evaluations of received proposals
• Creating the technical evaluation summary report

Nashua, NH

• Managed three VoIP and two QoS (Quality of Service) engineering teams supporting the VoIP transformation project for Bank of America
• Managed the VoIP Architecture Team and the network infrastructure design process of gathering client requirements, design development, testing, review and implementation
• Added configuration management control through the creation of the Architectural Change process to review and approve each of the 13 units of the Bank of America Voice over IP Enterprise Architecture Design by the.
• Managed VoIP Advanced Engineering Team and the solution process of gathering client requirements, design development, testing, review and implementation
• Managed the VoIP Solution Engineering Team and the process to certify all new and upgraded Cisco equipment prior to deployment in the client network. Work closely with engineering leadership, program leadership, and.
• Gathered client requirements, planned and scheduled engineering tasks, facilitated review meetings internally and with client and provided project status to VoIP leadership

Nashua, NH

• Managed and Supported Contract Administration Application for HP
• Monitored, reviewed, and supported contract administration production and test/training systems on both the Alpha machines and the NT Servers
• Troubleshot, researched and resolved all Customer Technical Issues
• Upheld service level agreements
• Was responsible for: production processes and procedures; trouble ticket management using Remedy which involved: monitoring, triage, requirements gathering, resolution, reassignment and escalation; customer management.

Maynard, MA

• Supported the MCI-WorldCom Business Markets and GIS projects utilizing the Arbor/BP telecom application
• Lead the business analysis and table configuration teams
• Utilized CMMI project methodologies
• Identified and defined high-level project requirements from MCI-WorldCom
• Analyzed the high-level project requirements into detail business requirements
• Successfully customized the Arbor/BP telecom application on time and on budget

Waltham, MA

• Supported the establishment of an EDS/Kenan Service bureau for the Arbor/BP telecom application
• Identified and defined high-level project requirements for the telecommunication application
• Designed, created, implemented and tested configuration scenarios in the Arbor/BP application

Waltham, MA

• Managed the Cellular Mgmt Information System application for Verizon Wireless (Bell Atlantic Mobile)
• Managed an multi-disciplinary account team of business analysts, network engineers and software engineers
• Managed the resource needs to fulfill contractual requirements and projects in terms of a hiring plan
• Managed multi-million dollar P+L

Waltham, MA

• Supported the Cellular Mgmt Information System application for Verizon Wireless (Bell Atlantic Mobile)
• Demonstrated understanding of customer’s business environment and direction
• Identified, analyzed, documented and resolved customer business issues
• Gathered and documented client business requirements
• Developed and monitored project plans
• Defined and implemented user acceptance plans

Waltham, MA

• Supported the Cellular Mgmt Information System application for Verizon Wireless (Bell Atlantic Mobile)
• Consulted with customer on tailoring system to meet their needs
• Analyzed and resolved all customer questions, problems and requests
• Participated with customer in beta testing of software releases