Howard Griffith Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Cheney, Wa, Us

• Collaborates with a broad range of customers, partners, and key stakeholders in administrative and academic units to provide best-in-class, reliable, and secure mobile, workstation, and computing lab environments for the university.• Architects and deploys desktop management solutions including, but not limited to: System Center Configuration Manager (SCCM), Intune, and JAMF.• Solely responsible to create, maintain, and recommend for deployment client images for Windows, macOS, and mobile devices that support the current EWU desktop, laptop, and mobile computing standards. • Package desktop software applications for delivery using a centralized software distribution system such as SCCM, Intune, and JAMF.• Develop proactive and automated updating and maintenance aspects for designated equipment, which includes best practice patch and change management activities.• Integrate with EWU Identity and Access Management (IAM) technologies, like Active Directory and Group Policy to manage client objects.• Train IT staff how to properly utilize and leverage EWUs Desktop and Mobile Management systems.• Recommend university standards for Tablets and Cell Phones.• Manage the Apple Device Enrollment Program, Volume Purchase Program, and Push Notification Services for the University.• Assist in preparing Request for Proposals (RFP), Requests for Quote and Qualifications(RFQQ), Purchase Requisitions, or Requests for Information (RFI) and any other necessary procurement related documentation for products, systems, or services to support university needs.

Cheney, Wa, Us

• Served as subject matter expert for JAMF Pro and macOS for the University.• Created, maintained, and recommended for deployment client images for Windows and Mac, supporting current desktop, laptop, and tablet computing standards.• Packaged desktop software applications for delivery using a centralized software distribution system, e.g. System Center Configuration Manager (SCCM) and JAMF Pro.• Provided guidance and input in the areas of JAMF Pro, macOS enterprise integration and best practices to the University.• Managed the Device Enrollment Program, Volume Purchase Program, and Apple Push Notification Services for the University.• Trained IT staff how to properly utilize and leverage the “Desktop Management” system.• Assisted in preparing Request for Proposals (RFP), Requests for Quote and Qualifications(RFQQ), Purchase Requisitions, or Requests for Information (RFI) and any other necessary procurement related documentation for products, systems, or services to support university needs.

Cheney, Wa, Us

• Led the expansion of JAMF Pro project for managing all Apple computers at EWU.• Maintained and administered computer hardware, software, and peripheral equipment for all faculty and staff, and 200+ student computers in the JFK Library.• Maintained and administered computer, audio, and video related hardware used in 3 classrooms to support student learning.

Cheney, Wa, Us

• Led the expansion of JAMF Pro project for managing all Apple computers in computer labs.• Supervised the work of two Help Desk Support Analysts and 10 student employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Provided Help Desk Support Analysts and student employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Served as a technical resource by providing final level support to Help Desk Support Analysts and student employees for all IT related service requests and incident calls.• Served as a technical resource by providing all support to the EWU Board of Trustees for all IT related service requests and incident calls.• Managed the purchasing, configuration, and disbursing of all cellular phones and tablet (primarily iOS) devices for the University.

Cheney, Wa, Us

• Led the installation and implementation of JAMF Pro management software project for managing all EWU owned Apple iOS devices.• Served as a technical resource by providing escalation support to Help Desk Support Analysts and student employees for all IT related service requests and incident calls.• Provided Help Desk Support Analysts and student employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Cheney, Wa, Us

• Led the installation and implementation of Verdiem power management software project for managing power consumption of all EWU owned computers.• Maintained and administered computer hardware, software, and peripheral equipment for all Eastern Washington University (EWU) faculty and staff, and 4 student computer labs at the Riverpoint Campus location shared with two other Universities.• Maintained and administered computer, audio, and video related hardware used in 25 classrooms to support student learning.• Coordinated IT activities with the faculty and staff of Washington State University and University of Washington during operations on a shared campus.

Plano, Tx, Us

• Performed in-shop, onsite, and emergency repair service of Apple computer hardware and software as an Authorized Apple Service Provider.• Provided Apple hardware and software purchase consulting.

Buffalo, New York, Us

• Worldwide Tier 3 escalation support for the XBOX Power Cord Replacement Program (PRCP) customers - a highly confidential program.• Investigated and evaluated damage claims, applying technical knowledge and human relations skills to effect fair and prompt handling of cases and to contribute to a reduced customer dissatisfaction ratio.• Researched, compiled, and prepared reports, correspondence, or other information required by management or governmental agencies.

Buffalo, New York, Us

• Provided Technology Support Analysts with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Served as a technical resource by providing final level call escalation support to Technology Support Analysts for all consumer Microsoft software products on the Macintosh platform.

Us

• Supervised the work of Technology Support Analysts to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Provided Technology Support Analysts with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Served as a technical resource by providing final level call escalation support to Technology Support Analysts for all consumer Microsoft software products on the Macintosh platform.o Awarded the Microsoft Customer Satisfaction Award for Q3-2002.

Us

• Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems with Windows and Macintosh operating systems, Microsoft Office, and other Microsoft productivity software.• Provided first level problem resolution for all incoming service calls.

Atlanta, Ga, Us

• Provided billing, network and @Home software support for residential cable internet customers.• Mentored and trained new hire employees in customer service and technical skills.• Contributed to the development and production of internal procedures, and other team-oriented activities.

• Provided hardware configuration support for Military Tactical Data Link certification and testing.• Interfaced with U.S. and foreign customers on hardware requirements, configuration, and troubleshooting of equipment during suspected interface and hardware failures.• Held a Secret level security clearance.

Washington, Dc, Us

• Performed preventative and corrective maintenance of Combat Systems Display equipment as well as 2000+ PC computers. One of 5 work-center supervisors, with a team of 8 technicians (direct reports).• One year spent as Divisional Repair Parts Coordinator for Electronics Material Officer. Assigned with the task of ordering, tracking, and ensuring delivery of all repair and consumable supplies for five electronic repair departments maintaining all mission-critical combat systems electronic equipment onboard. Maintained annual budget for both consumable and repair parts exceeding $1.5 million.o Received letter of commendation from Captain Gilman E. Rud, Commanding Officer of the USS Constellation (CV-64) for my outstanding effort in this role.• Held a Secret level security clearance.