Howard Thomas Email & Phone Number

United States

- **Promoted to Leadership**: Recognized for exceptional performance and promoted to lead the customer advocacy team.- **Client Champion**: Drive the resolution of complex claims, ensuring swift and effective solutions for clients and stakeholders.- **Master Collaborator**: Serve as the key liaison among claims departments, sales teams, and service contractors, fostering seamless communication.- **Relationship Builder**: Enhance client and Account Executive relationships, consistently achieving high satisfaction ratings.- **Strategic Insight Provider**: Deliver critical insights for regional service contractor coverage, optimizing network performance.- **Mentor Extraordinaire**: Provide technical mentoring, boosting the skills and confidence of team members.

Miami/Fort Lauderdale Area

- **Promoted to Specialist**: Advanced from Technical Support Specialist due to outstanding performance and dedication.- **Problem Solver**: Led the charge on resolving escalated claims, ensuring client satisfaction and loyalty.- **Communication Hub**: Acted as the vital link between claims, sales, and service contractors, facilitating efficient issue resolution.- **Perception Manager**: Monitored and enhanced the perception of claims and service networks, driving positive client experiences.- **Coverage Analyst**: Supported regional coverage analysis, ensuring optimal service delivery.- **Team Mentor**: Provided guidance and technical support to team members, fostering a collaborative work environment.

- **Promoted to Support Specialist**: Earned this role through exemplary performance as an Authorizer.- **Efficiency Expert**: Streamlined parts and replacement processes, enhancing operational efficiency.- **Cost Saver**: Identified and implemented cost-effective solutions, benefiting the company's bottom line.

Miami/Fort Lauderdale Area

- **Promoted to Authorizer**: Stepped up from an entry-level role due to demonstrated competence and skill.- **Detail-Oriented**: Accurately inputted service reports, ensuring precise coverage determinations.- **Time Management Guru**: Excelled in managing time and tasks effectively.

Miami/Fort Lauderdale Area

• Reached out to potential warm lead.• Notated inventory• Calculated moving cost and followed up with clients to complete a sale

Pompano Beach, Fl 33060

I worked as an installer, installing hand rails, site rails, cement work, core drilling, etc.

Miami/Fort Lauderdale Area

### Staff Recruiter- Acquired and managed a talented team of agents.- Developed and implemented strategic recruitment plans to attract top talent.- Conducted thorough interviews and assessments to ensure the best fit for the team.- Fostered a collaborative and inclusive work environment to enhance team performance and satisfaction.### Customer Assurance Leader- Provided exceptional support to ensure customer peace of mind.- Delivered comprehensive customer service solutions, resolving issues promptly and effectively.- Implemented customer feedback mechanisms to continuously improve service quality.- Trained and mentored team members to uphold high standards of customer support.### Team Coordinator- Managed team participation and retention effectively.- Coordinated team activities and projects to align with organizational goals.- Developed retention strategies that increased employee satisfaction and reduced turnover.- Monitored team performance and provided ongoing support and motivation to ensure optimal productivity.

Miami/Fort Lauderdale Area

**Corporate Trainer** *01/2014 – 07/2015* *Caribbean Cruise Line, Fort Lauderdale, FL*- **Promoted to Trainer**: Advanced from Sales Manager, recognized for expertise and leadership.- **Training Specialist**: Developed and delivered comprehensive training programs for sales agents.- **Performance Enhancer**: Equipped agents with skills and strategies to boost sales and productivity.**Sales Manager** *01/2012 – 12/2013* *Caribbean Cruise Line, Fort Lauderdale, FL*- **Promoted to Manager**: Stepped up from Sales Agent, showcasing exceptional sales performance.- **Sales Leader**: Directed sales team operations, driving performance and results.- **Innovative Strategist**: Developed and implemented creative sales strategies to boost revenue.**Sales Agent** *10/2011 – 12/2011* *Caribbean Cruise Line, Fort Lauderdale, FL*- **Sales Starter**: Began as a sales agent, quickly demonstrating strong sales skills and customer engagement.

Associate'S Degree, Software Development, A

Activities and Societies: Robotics clubAttended ITT Technical Institute for Software Development during the year where the school shut.

Certificate Program, Administrative Assistant And Secretarial Science, General, A

This course sharpened my typing, organizing, and advanced office skills.

G.E.D, High School/Secondary Diplomas And Certificates, A