Howard Warner Email & Phone Number

Greater Atlanta Area

• Served as a liaison between sales representatives and customer service to resolve customer order issues
• Created, maintained and ran reports related to commissions, sales history, customer appointments and productivity
• Supported a Field Sales team in Charlotte, NC and an Inside Sales team located in Kentucky virtually
• Prepared Buyback quotations for customer view and made amendments until final contracts were signed
• Established a partnership with each member of the Sales Team to maximize selling time and ensure order accuracy
• Achieved high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals

• Serve as a single point of contact to customer with complete ownership and accountability for matrix management of the customer lifecycle
• Support sales reps and on site field personnel to ensure a satisfactory contract and service environment is maintained.
• Negotiated annual and multi-year contracts by implementing historical data, prepared spread sheets and legal forms
• Make critical contract changes on a daily bases to reach both pricing and service goals.
• Generate renewal quotes and prepare them for customer view annually so that coverage lapses do not occur

• Served as a one stop shop for business customer service. I supported companies with 50 units or more and served as their dedicated customer support rep.
• With specific detail I maintained small business customer portfolios with regard to sales, service and equipment.
• Supported business staff by reconciling all equipment via statistical data in the form of yearly spreadsheets and invoices
• Uncovered customer needs beyond the immediate transaction and transitioned the customer to the appropriate source to address their concerns
• Ensure that contractual obligations and specifications are met and understood by both the customer and other Sprint Nextel entities

• Provided frontline contractual support for mainframe systems: As400 Risc600 and software support for middleware and firmware products such as Tivoli, S390, and Seibel
• Dispatched engineers based on contract coverage to specific client sites. Ensuring that systems certified technicians were onsite to render services
• Negotiated contract renewals and upgrades based on previous years service calls and clients current software and system usage
• Maintained quality by periodically monitoring service queries and responding to client complaints via email