Training Specialist
Current• Facilitate, schedule and deliver onboarding training and support of new hires for customer service• Provide in house training, (instructor led) and online training programs • Creates, develops, and delivers training curriculum which meets the company’s objectives.• Conducts ongoing needs analysis reviewing student feedback, skill assessments, and surveys to evaluate/improve the areas of learning that students need assistance on.• Creatively engages students to stimulate their learning experience using a variety of methods, including role playing, videos, self-paced online training, simulations, and coaching programs as applicable to individual learning styles and group dynamics.• Maintain training classes, which include scheduling training times, enrollment, grades and attendance.• Works with Subject Matter Experts and management to obtain information required to develop content for new training material and modifications to existing training materials.• Writes, and designs various types of supporting training materials, such as manuals, presentations, videos, and quizzes.• Provides one on one coaching and tutoring for students• Applies instructional design theories and "best practices" in the use of technology to enhance teaching and learning experience for the students.