- Oversee internal IT department’s operation teams including database, system & infrastructure team, system operation team, infra-support team and end-user support team mainly based in HK and China.- Recommend new technology and IT products where appropriate to ensure the Authority stays competitive in work efficiency with latest technology- Ensure that there is a robust understanding of departmental financial budgets and forecasts and develop such models as necessary to identify, manage and plan short, medium and long term cost trends in the function- Mentor, coach and develop the team to ensure effective communication, continuous learning, teamwork and skills to support the business- Assess the feasibility, manage and implement IT projects to facilitate the establishment and sustainability of IT infrastructure, security and user support- Formulate policies and guidelines, conduct review and propose recommendation on security level, use of system and system maintenance

• Lead and manage the regional IT team (China, Hong Kong and Taiwan, also managing Singapore from 2010-2015) in providing support as first point of contact for telephony, server, desktop software and hardware, storage, security and network related issues.• Functioning as the Lead Architect for the region, responsible for managing WAN, LAN, Active Directory services, firewalls, Virtual Private Network and Cloud vendors (i.e. Aliyun, Acronis Cloud, G Suite for Business, Google Vault, Office 365 and Message Solutions).• Maintain strong partnerships with IT services providers and software development vendor through effective management of service levels.• End user technical support in multinational environment• Experience in China, Taiwan and Hong Kong office relocation project• Liaise and coordinate with other offices’ technical support and service providers• Act as the Head of HR & Administration from Oct 2014 to Sep 2016

Morgan Philips GroupMorgan Philips Group is radically changing the headhunting, recruitment and talent consulting business with a range of modern, innovative service lines designed to succeed in the new world of work. Our approach to combining high-touch consultancy with worldwide search capability and digital sourcing technologies means we are in a strong position to offer organisations a range of talent solutions, including executive search, talent consulting, temporary and permanent recruitment, outplacement, managed solutions and interim management.

- Lead and manage the regional IT team (China, Hong Kong and Taiwan, also managing Singapore from 2010-2015) in providing support as first point of contact for telephony, server (Windows & Linux), desktop software and hardware, storage, security and network related issues.- Functioning as the Lead Architect for the region, responsible for managing WAN, LAN, Active Directory services, firewalls, Virtual Private Network and Cloud vendors (i.e. Aliyun, Acronis Cloud, G Suite, Google Vault, Office 365 and Message Solutions).- Maintain strong partnerships with IT services providers and software development vendor through effective management of service levels.- End user technical support in multinational environment- Experience in China, Taiwan, Singapore and Hong Kong office relocation project- Liaise and coordinate with other offices’ technical support and service providers- Act as the Head of HR & Administration from Oct 2014 to Sep 2016

Howard joined Outblaze in November 2006 as System Support Administrator, in which capacity he oversaw Outblaze's internal MIS strategic planning, network infrastructure and system maintainence. He was later promoted to MIS Manager and established a brand new department called Management Information System (MIS). Howard’s role at MIS is to manages the MIS teams on day-to-day operations on IT related tasks to ensure efficiency and effectiveness. He also have to improve the performance and security of our current internal infrastructure and system. He is tasked with introducing operation approaches to internal information system in general at Outblaze.- Manages the MIS teams (Hong Kong and Manila) on day-to-day operations on IT related tasks to ensure efficiency and effectiveness- Administer and maintain the integrity and security of corporate network infrastructure, both windows and linux file servers, application servers, database servers, web access servers and e-mail server- Ensure IT infrastructure is in line with business needs for the Group- Ensure smooth day-to-day operations of the business applications and the IT infrastructure- Responsible for managing WAN, LAN, Active Directory services, firewalls, Virtual Private Network and Google apps mail server settings.- Keep track of IT issues and ensure proper follow-up and timely resolution and highlight any high risk items to Management- Participating in running / managing IT projects and change activities to improve business processes from a technology point of view- Implement company IT policies and controls and ensure compliance- Vendor management and contract negotiation- Provide leadership to the technical mentoring of team members- Effective collaboration and communication with software development teams to ensure smooth implementation and stability of applications- Provide executive support (e.g. Blackberry, iPhone support)- Office relocation project within three weeks

- Manages the MIS teams (Hong Kong and Manila) on day-to-day operations on IT related tasks to ensure efficiency and effectiveness- Administer and maintain the integrity and security of corporate network infrastructure, both windows and linux file servers, application servers, database servers, web access servers and e-mail server- Ensure IT infrastructure is in line with business needs for the Group- Ensure smooth day-to-day operations of the business applications and the IT infrastructure- Responsible for managing WAN, LAN, Active Directory services, firewalls, Virtual Private Network and Google apps mail server settings.- Keep track of IT issues and ensure proper follow-up and timely resolution and highlight any high risk items to Management- Participating in running / managing IT projects and change activities to improve business processes from a technology point of view- Implement company IT policies and controls and ensure compliance- Vendor management and contract negotiation- Provide leadership to the technical mentoring of team members- Effective collaboration and communication with software development teams to ensure smooth implementation and stability of applications- Provide executive support (e.g. Blackberry, iPhone support)- Office relocation project within three weeks

Transition Management- Deliver Service Transition Projects and Programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting) , where the successful implementation of service resource skills and processes are just as critical to project success as technology- Deliver customer advocacy via exemplary Service Transition project delivery- To take responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders- To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables- Produce detailed project plans to manage interdependencies - Ensure strict commercial change control to manage deviations - Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues- Ensure commercial project milestones are agreed and published and that invoices are raised with reference to these dates and/or on completion of deliverables- Manage the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered- Create and effectively manage the stakeholders, incorporating all project work-streams- Ensure products and services delivered within the Service Transition are within time and budget constraints and meet the required level of quality- Monitor the programme/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented- Review the outcomes of the Service Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction

Howard was Technical Officer at Hong Kong Education City (www.hkedcity.net), the largest one-stop professional educational portal in Hong Kong where he was in charge supporting the internal network infrastructure and system maintainance.- Be responsible for office automation support, including office PC and network equipments setup and maintenance- Be responsible for project management and coordination, including technical setup for events organized by the company- Handle IT hardware and software inventory maintenance and procurement- Administering Microsoft Windows 2003 server, Active Directory, Exchange server- Assist Linux server administration- Office relocation project within a month- Provide executive support (e.g. windows mobile support)

- Be responsible for office automation support, including office PC and network equipments setup and maintenance- Be responsible for project management and coordination, including technical setup for events organized by the company- Handle IT hardware and software inventory maintenance and procurement- Administering Microsoft Windows 2003 server, Active Directory, Exchange server- Assist Linux server administration- Office relocation project within a month- Provide executive support (e.g. windows mobile support)

As the need from new school campus, so tranfer from S.K.H. Lee Shiu Keung Primary School to S.K.H. Tak Tin Lee Shiu Keung Primary School since Sep 2003.- Managed, Developed and Maintained school network, server and workstation- Provided Training and Support during System Implementation- Handled Project based IT Education (ED1, ED3, ED4, ED5, ED6)- School Website Design and Development- Fulfilled the Government procurement, disposal procedures- School Site Separate Relocation Project within 2 months- Project Design, Network Design, System Design

- Managed, Developed and Maintained school network, server and workstation- Provided Training and Support during System Implementation- Handled Project based IT Education (ED1, ED3, ED4, ED5, ED6)- School Website Design and Development- Fulfilled the Government procurement, disposal procedures- School Site Separate Relocation Project within 2 months- Project Design, Network Design, System Design