At The Customer, we focus on two areas of your business that are critical to your success: Sales and People. We help you understand your customers and what's important to them. We deliver improvements in customer experience and customer referrals. As a result, you’ll enjoy more profitable revenues. But you need your people to effectively executive these strategies. We work with leaders to develop high performing teams by engaging your people to deliver amazing service to your customers. We help your people become as passionate as you are about your business. Through consulting, coaching and training we can help your business in the following areas below.Sales:* Effective networking* Competitive proposals* Generating opportunities* Fee negotiation* Customer loyalty* Account managementPeople* Recruiting and on-boarding* Engaging employees for results* Communications that drive action* Executive and team coaching* Developing tomorrow's leaders

The Irish Management Institute (IMI) was founded by business leaders for business leaders. It is ranked in the world’s top 100 in execution education for Open and Custom programmes, according to the latest Financial Times global rankings. It's core focus is on empowering world-class leaders through executive education. I help the IMI to deliver senior leadership programmes to some of Ireland's leading domestic and international organisations. My areas of focus are sales, business development and customer-centricity.

DisruptHR Dublin is a must-attend event for CEOs, business leaders, HR or L&D executives who want to hear the latest insights and the most innovative speakers on talent. DisruptHR is global concept now operating in 86 cities across 28 countries. It is a TEDx style format but with the 12 short, sharp five minute presentations with each speaker having only 20 slides that auto-rotate every 15 seconds. We're back in Dublin again after a hugely successful launch event last year. This year's event will be held on Thursday 4 October at Arthur Cox’s fantastic new building on Earlsfort Terrace, Dublin 2. There will be over 150 senior business executives, CEOs, senior HR and L&D executives in attendance. More details on the event, videos of last year’s speakers and information on how to book your early bird tickets are available on www.disrupthr.ie

Work closely with key contacts across PwC’s three service lines – assurance, tax and advisory – and the Clients & Markets team to ensure that our Markets strategy, plans and resources are aligned to the key growth and focus areas of the business. Deliver markets strategy workshops for all new joiners to PwC as part of our Onboarding programmes. Also present regular markets updates for business units and offices across the firm to ensure that team are up to speed with latest market campaigns and plans.Meet regularly with key business stakeholders to ensure we’re fully up to speed with their growth plans and are best placed to support the delivery of them. Act as initial sounding board for initial exploration of key market plans and projects with leadership. Ensure that the right focus is put on the projects and activities that will drive and deliver the market growth and success required and meet the firm's strategic and commercial objectives.Develop and deliver markets-related skills training programmes in areas such as account management, proposals, relationship development and networking, fee negotiation and client service and feedback. Provide individual leadership coaching on key messaging, presentations and growth plans.Also work with leadership, HR and L&D on employee engagement and buy-in, leadership and talent development and internal communications.

Manage the BD&M Business Partnering teamSet up and lead the BD&M (Business Development & Marketing) business partnering team. We work with the Heads of our 3 Service Lines (Assurance, Tax & Advisory) and their leadership teams to develop and implement their growth strategy and plans. We ensure that BD&M aligns and prioritises our marketing and business development resources and investments to support Service Line market plans. We develop and deliver Markets related skills training programmes and provide individual leadership coaching to support key growth areas. We also work with leadership, HR and L&D on employee engagement and buy-in, leadership and talent development and internal communications.Management of Group OperationsI'm responsible for management of the annual BD&M budgeting and reporting process; financial planning and authorisation of spend; and building business cases for additional investment. I work with the Markets & Strategy partner and BD&M director to develop and successfully implement growth plans for BD&M from a budget and headcount perspective. I'm responsible for people management across BD&M including recruitment, on-boarding, coaching and development, appraisal/reward, employee engagement and communication. I've recruited and on-boarded 25 new team members over the last four years, working closely with our HR team. I provide hands-on coaching and advise to senior hires and team leaders and have responsibility for BD&M group meetings, communications, training workshops, review meetings and reporting. Helped achieved 100% participation in the annual Employee Engagement survey and to increase our engagement scores by 21% (from 60% to 81%).

I led PwC's Business Development team in Ireland, supporting over 90 partners and their teams in growing and developing their business across each of our service areas - audit, tax and advisory. Myself and the other members of the BD team coached and supported teams in building relationships, identifying, developing and converting opportunities, competitive proposals, fee negotation and key account management. I also oversaw and delivered a large programme of BD skills training programmes, both in Ireland and internationally, for both partners and staff.In supporting Partners and teams in growing and developing their practice areas, I also provided individual and team coaching to help manage change, develop and implement new market strategies, improve team and individual communication and engagement and retain and develop key talent.

I was promoted to the role of Business Development manager in 2001 with responsibility for supporting and coaching senior partners and their teams in winning business in both competitive and non-competitive situations. I also represented PwC Ireland at international business development conferences and events, presenting on key developments and insights from the Irish marketplace.

After completing my accounting training contract, I moved to Dublin and took on the role of business development and marketing executive where I supported the audit practice in working on an winning some of their largest audit proposals. I also worked on a number of flagship marketing activities, most notably, devising and developing the first PwC Client Conference (14 years later this remains the primary client event in the PwC calendar attracting over 1,000 attendees across 5 events in 4 cities each year).

I joined PwC as a graduate and spent four years auditing Irish and international businesses across a range of industry sectors including pharmaceuticals, technology, consumer goods, professional services, hospitality and leisure and general manufacturing. Key responsibilities included audit planning, project management of on-site work, coaching and developing junior team members, and preparation of board reports and related financial statements.

As part of my university degree, I spent 6 months as a co-op student (intern) at Irish Life, working in their UK accounts team. Working as part of a team of three, I ran a project to review and update over 6,000 client records in line with new business requirements, completing the work ahead of time and under budget.I enjoyed the challenge of this project, worked with a great team of people and experienced the benefits (great cooking!) and challenges (6am alarm calls) of commuting from home!

As part of my university degree, I spent the first of my two co-op placements (internships) working for Brian Moore International Tours in Medway, Massachusetts, USA as a customer service and sales representative. My role involved handling queries and booking from both travel agents and the general public on package holidays and bus tours to Ireland, Bermuda, Canada and the UK and flights to a range of European destinations. I loved my time in Medway, meet some great people and learned lots about the tourism sector, customer service and how popular Ireland is a holiday destination for Americans!