Broad role in a young business to systematically improve internal processes and customer/supplier liaison; increasing the potential client base, and working to enhance supplier management and project delivery.

Responsible for managing global business development information systems, primarily the global client and contacts database (InterAction), and the global transactions and advisory database.

Worked alongside Internal Communications to develop the intranet strategy whilst having strategic and operational responsibility for the market's library and reference facility (including the intranet and extranet). Ran a bespoke research service for the Lloyd's market alongside enquiry, stock and reference duties.Rolled out the CRM system (InterAction) to overseas staff and introduced effective CRM processes and protocols. Managed the data quality and data maintenance team verifying and cleansing contact records. Negotiated Copyright and Newspaper Licensing Agency agreements on behalf of Lloyd's. Founder and committee member of Lloyd's development network providing networking and social opportunities aimed at breaking down a long-held silo mentality in the organization. Rationalised online services provision to control the costs base whilst retaining a broad suite of electronic sources. Initiated a rolling programme of events to raise the profile of the service and increase awareness of current knowledge management issues in the sector.

Managed daily current awareness services across the firm and delivered a legal information training programme to trainee solicitors.

Supervised the team providing tax enquiry and current awareness services to accountants across the UK firm.