Ding Kwok Howard Lam Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Coordinated 5 cross-functional teams through project lifecycle phases, including requirements gathering, design and prototyping.- Led sprint planning sessions, collaborating with 3 cross-functional teams to define sprint goals, and set backlog items for implementation, resulting in a 32% reduction in project turnaround time.- Partnered with the chief medical officer and initiated a new model of care delivery that optimized patient flow by reducing procedure wait times by 35%.- Lowering average costs by 15% through resource reallocations and supplier contract negotiations without compromising quality of service.

Toronto, Ontario, Canada

- Developed 3 systems for medial record archiving, clinical data processing and reporting, and medical research support, which increased data entry efficiency by 44%, facilitated reporting accuracy by 35%, and improved patients’ decision-making by 21%. - Reviewed 25GB of proprietary healthcare data to identify opportunities for improvement, and then independently implemented the changes in the user interface, boosting user satisfaction by 52%.- Managed the diagnosis and repair of cardiac lab medical imaging equipment, including Holter monitor, ECG machines, and Echo Ultrasound machines, across clinic locations in Ontario, effectively reducing cost by 35% per year.

Toronto, Ontario, Canada

- Coordinated, organized, and implemented policies and procedures relating to patient care, resulting in a 38% increase in clinic’s daily patient limit and a 22% reduction in excess costs. - Performed thorough analyses of patient service trends, billing practices, cost valuation, and operational efficiency for head office, delivering actionable insights for informed decision-making.

Toronto, Ontario, Canada

- Cold-called 80+ leads daily, delivered the sales materials effectively and professionally involving marketing and direct sales of entertainment shows to private / small businesses in the US and Canada. - Exceeded sales target by 15%-20% on a monthly basis.

Toronto, Ontario, Canada

- Scott Library of York University.- Assisted library patrons with library tasks and customer service inquiries.- Advanced filing and categorizing books by assigning call numbers.- Managed the records of reserve items, electronic devices and lost/repairs.

Toronto, Ontario, Canada

- Part-time job while studying in high school.- Gained organizational skill by restocking retail floor.- Managed back storage area for easy staff access.- Learned to work in a team based environment.

Bachelor Of Arts (B.A.), Business/Commerce, General

High School