Howard Greenstein Email and Phone Number
Vice President Product Development and Management (Care to Payment) at enGen (formerly HM Health Solutions) at
@
enGen
Howard Greenstein's Location
Metro Jacksonville, United States
Howard Greenstein's Contact Details
Howard Greenstein work email
- Valid
- Valid
- Valid
Howard Greenstein personal email
n/a
Howard Greenstein phone numbers
About Howard Greenstein
Product/Technology/Success/Client Services Leader: 35 years driving successful outcomes for internal and external customers. Currently leading Claims, Financial and Billing Product Technology teams. Previously led Client Success / Account Management functions as well as complex project and program delivery, all across multiple industries (health care, insurance, financial, retail, manufacturing). I thrive in creative, high energy environments with constant challenges, owning financial / project and operational outcomes with a history of outstanding internal / external customer satisfaction and increased NPS scores. Successful people leader (direct and matrixed), dedicated to servant leadership.
Howard Greenstein's Current Company Details
Engen
View
Vice President Product Development and Management (Care to Payment) at enGen (formerly HM Health Solutions)
Howard Greenstein Work Experience Details
-
Vice President Product Development And ManagementEngen Mar 2024 - PresentPittsburgh, Pennsylvania, United StatesLead product planning, delivery and support for the Care to Payment value stream which includes claims processing and payment and supporting financial processing.
-
Director Of Customer Success/Client ServicesEngen Apr 2019 - Mar 2024Greater Pittsburgh AreaSenior Director role and primary client liaison and account executive leading planning and activities focused on maximization of value on the EHS platform for key clients in the Philadelphia and Pittsburgh/Harrisburg regions. My team and I guide the initiation and provide oversight for client funded projects and enhancements as well as drive timely and effective incident and problem resolution. We proactively assess client platform usage and provide data driven recommendations to improve and enable the implementation of approved activities.
-
Principal ConsultantEngen Feb 2016 - Mar 2019Greater Pittsburgh AreaSr. Director level leadership driving results for Operations Strategic Initiative’s in Claims, Membership, Billing, Customer Service, Robotics Process Automation (RPA) and Spending Account domains on the Enterprise Health Services (EHS) platform. Executive contact for Health Plan Operations.
-
It Director - Insurance SolutionsEngen Apr 2014 - Jan 2016Pittsburgh, PaProvided strategic and project direction as well as operational IT leadership for HM Insurance Group (HM Insurance Group). Team included systems analysts, developers and quality assurance personnel supporting the suite of applications utilized by the Workers Compensation, Stop Loss and Managed Care Reinsurance lines of business. Matrixed leadership of project management and architectural functions for HM Insurance Group. Drove a collaborative and highly customer centric team that delivered with excellence. * Organizational span included nearly 60 resources with 2 managers and 8 team managers (leads). * Implemented new client facing eServices Platform (Feb 2015). * Co-authored 2016-2020 Insurance Solutions Strategic Plan / Roadmap. * Led modernization effort of billing application utilizing an offshore vendor. * Responsible for a $9 million expense budget and a $10.5 million client IT budget. * Partnered with the Business and IT PMOs to plan and deliver projects and govern maintenance requests. * Significant technologies within division included Java, AngularJS, Informatica and Business Objects. * Led team transformation to Agile project delivery and lean application maintenance. * IT Single Point of Contact for over a dozen HM Insurance business leaders including the President.
-
Manager, Front Office Requirements & QaHighmark Sep 2013 - Apr 2014Pittsburgh, PennsylvaniaLed requirements and quality assurance teams that developed positive, value added relationships with our customer (HM Insurance Group) while delivering project and enhancement requirements, completing associated quality assurance and ensuring that operational issues were resolved in a timely manner. Highlights: * Developed a high performance team (12) through effective hiring and focused performance management and career development of managers and team members. * IT Single Point of Contact for 9 Highmark Insurance business leaders. * Led multiple efforts to improve software development, project management and portfolio management practices across Insurance Solutions. Experience in process and project leadership was a primary reason I was brought on to the team. * Team Accountability for monthly releases ensuring promised functionality was delivered on-time and with high quality. -
Strategic Operations Program ManagerHighmark Feb 2012 - Sep 2013Greater Pittsburgh AreaSuccessful program recovery / leadership for the Spending Account Platform across all responsibility streams including staffing and budgeting, status reporting and issue/risk management, application enhancements, client and sales support, client and member migration, operational readiness and process documentation. Platform was deployed in January 2017 and was immediately in crisis due to significant process and technology gaps. Inserted into Program Management role to recover and complete migration. Significant accomplishments included: * Managed $15m budget (2012) and $6m (2013) including internal resources, vendors and supplemental staffing. * Stabilized platform through the documentation of over 160 business processes and successful deployment of over 300 enhancements and defect resolutions. * Matrixed coordination of the utilization of over 430 internal resources accounting for nearly 107,000 hours of development from January through October 2012. Included development, migration and program / project support activities. * Increased stability and process maturity enabled successful implementation of approximately 300 new clients through the year and the successful mass migration in October 2012 of over 2,600 clients and 160,000 members onto the platform. * Facilitated planning, budgeting and program management for development project portfolio for Spending Account. * Completed migration of Delaware BC/BS & Independence Blue Cross (IBC) onto the platform, IBC was the first ASP client.
-
Manager, Process EngineeringHighmark Oct 2006 - Jan 2012Responsible for the development and maintenance of the Software Development / Project Management Lifecycle and associated lifecycle tools. Enabled and led the rollout of the methodologies and tools to approximately 1,800 members of the ISG organization. Also led the Usability Design and Experience team in the latter portion of this role. Key accomplishments/ responsibilities included: * Charter member of the Highmark CIO Advisory Forum * Managed $2.5 million budget across three cost centers, leading up to 16 resources. * Successfully led rollout of customized version of the Rational Unified Process (RUP) and associated Rational tools (ClearQuest, RequisitePro and TestManager/Quality Manager) throughout 1,800 member IS Department and supporting business teams. *Led the following teams:o Tool Administration team which configured tools, performed upgrades to take advantage of new features and remain current for vendor maintenance and ensuring 24 x 7 support of internal and outsourced staff. o Methodology product staff using Rational Method Composer (RMC) to enhance/publish software and project methodologies.o Process Engineers ensuring a successful and consistent adoption of the development methodologies and associated tools through an internally developed mentoring support process. * Collaborated with internal customers to ensure the continuous value added evolution of the processes and tools through collaborative work sessions and quarterly process and tool releases. * Utilized SharePoint for communication/collaboration across the Application Development Community. *Developed/implemented metrics and measurements to evaluate adoption levels and the effect of adoption as well as the publication of results through scorecards/dashboards.
-
It Pmo Manager/DirectorFiserv Dec 2002 - Oct 2006Progressive increase in responsibility from leadership of a single customer PMO to a business unit wide PMO. Role was established to improve a failing relationship with a $10m a year customer due to project delivery challenges. Formed PMO, established strong accountability and relationships, improved the relationship to deliver contract renewal in 2006. Reorganization in 2005 created a PMO Director position for which I was selected. Key accomplishments included: *Led a team of project managers, some dedicated to the consultative support of Fiserv SourceOne’s second largest client, which generated annual revenue of $10 million. Performed role as an account executive/relationship manager for this client including a frequent on-site presence and cost center responsibility. * Jointly developed and implemented, with client, service level agreements associated with application enhancement requests, resulting in increased delivery quality and reduced time to market. * Improved performance metrics and reporting, resulting in proactive management of client service and support leading to increased customer satisfaction. * Account management role helped lead to successful extension of contract, retaining annual revenue of $10 million through 2007. Pivotal role in obtaining new servicing contract through 2011. * Selected to lead the program recovery and management of the most critical client programs / initiatives vital to the success of SourceOne including the in-branch Sales Desktop. * Extended proven client centric project management practices for use throughout the Fiserv SourceOne business unit. * Responsible for Project Management processes and tools across the enterprise and a member of the SourceOne Technology Steering Committee. Accountable for Project Governance (Portfolio Management) and Project Manager Resource Allocation. * Member of the Fiserv corporate Project Management Council. -
Team Lead, Application Reuse TeamFiserv Jan 2000 - Nov 2002Greater Pittsburgh AreaLed the development of code reuse standards and processes and the implementation into the application development processes at Fiserv SourceOne. Goal was to reduce costs and time to market for software development. Accomplishments included: * Formed Application Reuse Team and guided successful development/implementation of critical projects including:o First CICS application built at SourceOne – Exception Item Processing Systemo Integration of an internet banking platform from a vendor to the SourceOne host o Implementation and certification of an interface to OFX software from to the SourceOne host o Completed development, implementation and support of a new Safe Deposit Box application Accountable for 24/7 on-call support for multiple applications including two internet applications. Developed and implemented processes and staffing to utilize concepts and tools from Netron (www.netron.com).
-
Program Manager, Year 2000 InitiativeFiserv Mar 1997 - Jan 2000Greater Pittsburgh AreaDelivered all aspects of the successful and error free transition of Fiserv SourceOne’s core and server applications, vendor products and interfaces for the Year 2000 (Y2K) initiative, a 5 million dollar program built from the ground up and included inventory, assessment, remediation, validation and Y2K certification. * Authored and executed multiple, comprehensive project, testing and business resumption plans. * Completed identification, remediation, validation and implementation for all impacted vendor software/hardware including items related to the facility, internally developed software and interfaces with vendor partners and clients. * Managed program via a matrixed PMO with direct staff of 15 and matrixed oversight to the business unit and the corporate Y2K committee. * Peer leader in the development of Y2K Business Resumption Planning Guidelines for the entire Fiserv Corporation (80+ business units). * Facilitated communication through client newsletters, client and corporate status reports, an intranet web site, presentations to colleagues, senior management and clients. * Primary liaison in numerous successful audits performance by clients, third party audit firms and regulatory agencies (OCC, OTS, etc.). * Interfaced with customer and Fiserv executive management for status updates and presentations.
-
Application ManagerThrift Drug Nov 1993 - Mar 1997Started at Thrift (a great little company swallowed by M&A) as a Sr Analyst /Programmer Contract to hire. After 3 months I joined Thrift full time to lead development and support of their Store Inventory Replenishment System. Was then promoted to Project Manager (Manager) leading Mail Order and Managed Care Eligibility (Membership) Systems.
-
Mainframe DeveloperKeystone Financial Jul 1993 - Nov 1993COBOL Programmer/Analyst led GL Chart of Accounts conversion.. Tenure was short lived due to relocation challenges. Returned to Pittsburgh.
-
Senior System AnalystAlcoa Jun 1989 - Jul 1993Began career as a IMS DB/DC COBOL Programmer. Left as a Sr. Systems Analyst helping to coordinate support and development activities for multiple applications.
Howard Greenstein Skills
Sdlc
Pmo
Program Management
Process Improvement
Requirements Analysis
Business Analysis
Vendor Management
Requirements Gathering
Software Documentation
Software Project Management
Project Management
Software Development
Business Process Improvement
Ms Project
Visio
Leadership
Outsourcing
Application Lifecycle Management
Quality Assurance
Management
Integration
Business Requirements
Enterprise Architecture
Process Engineering
Organizational Leadership
Process Consulting
It Management
Rup
Resource Management
Application Management
Project Delivery
Cost Center Management
Howard Greenstein Education Details
-
Applied Business
Frequently Asked Questions about Howard Greenstein
What company does Howard Greenstein work for?
Howard Greenstein works for Engen
What is Howard Greenstein's role at the current company?
Howard Greenstein's current role is Vice President Product Development and Management (Care to Payment) at enGen (formerly HM Health Solutions).
What is Howard Greenstein's email address?
Howard Greenstein's email address is ho****@****mhs.com
What is Howard Greenstein's direct phone number?
Howard Greenstein's direct phone number is +172449*****
What schools did Howard Greenstein attend?
Howard Greenstein attended Waynesburg University, Indiana University Of Pennsylvania.
What skills is Howard Greenstein known for?
Howard Greenstein has skills like Sdlc, Pmo, Program Management, Process Improvement, Requirements Analysis, Business Analysis, Vendor Management, Requirements Gathering, Software Documentation, Software Project Management, Project Management, Software Development.
Not the Howard Greenstein you were looking for?
-
4gmail.com, harbrooke.com, nyu.edu, axnow.com4 +164665XXXXX
-
2yahoo.com, axnow.com2 +124856XXXXX
-
2gmail.com, tivejo.com2 +140826XXXXX
-
2aol.com, hotmail.com4 +156139XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial