Maggie Howell Email and Phone Number

**From a range of professional roles in customer service, I bring a strong user-focused perspective and a robust set of problem-solving abilities to UX Design. Just as I anticipate customer needs, work to resolve pain points, and apply feedback to improve the quality of service, I ensure my designs are intuitive, user-friendly, and aligned with client objectives.**CURRENT ROLE▹ 𝐂𝐨𝐧𝐜𝐞𝐬𝐬𝐢𝐨𝐧ist/𝐁𝐚𝐫𝐭𝐞𝐧𝐝𝐞𝐫 𝐚𝐭 𝐀𝐓𝐆 𝐄𝐧𝐭𝐞𝐫𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭• Support front-of-house operations teams by implementing user-centric solutions to ensure guests are in their seats on time.• Exceeded $100,000 in individual sales during Q1 of 2024, a 7.2% contribution to the total concessions revenue.SELECT PAST ROLES▹ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐟𝐨𝐫 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐜𝐥𝐢𝐞𝐧𝐭𝐬• Achieved commercial placement for Essentia Alkaline Water in two new boroughs via strategic product sampling and sales support, growing revenue by 90% in 2015.• Executed a large-scale promotional campaign for 5-Hour Energy, distributing 1,000 SKUs daily and dominating 90% of the energy shot market in 2012.• Supported Vita Coco’s go-to-market strategy for 6 new products in 2013, contributing to a 57% gain in global sales by the end of 2014. • Expanded brand loyalty for Mercedes-Benz as a sponsor at the US Open, driving a 16% increase in event attendance from 2014 to 2018.▹ 𝐅𝐥𝐨𝐚𝐭𝐢𝐧𝐠 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐟𝐨𝐫 𝐭𝐞𝐦𝐩 𝐚𝐠𝐞𝐧𝐜𝐲, 𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐮𝐩 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬• Adapted quickly to diverse work environments, providing seamless administrative support across multiple departments and industries, leading to a 95% client request rate for repeat assignments.

**As a multidisciplinary creative, I have a deep understanding of narrative and how it can be used to affect audiences. With time spent analyzing scripts, developing compelling characters, and emoting on stage, I can easily navigate a user’s journey through the problem space and into a purposeful digital experience.**SELECT PAST ROLES▹ 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐚𝐜𝐭𝐨𝐫, 𝐬𝐢𝐧𝐠𝐞𝐫, 𝐝𝐚𝐧𝐜𝐞𝐫 𝐰𝐢𝐭𝐡 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐫𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬• Conducted research to justify character actions, pain points, and motivations in scenes.• Prioritized audience feedback, iterating on performance delivery to ensure an engaging experience.• Collaborated closely with creative and technical teams to perform quality shows up to 8 times a week.▹ 𝐂𝐨-𝐂𝐫𝐞𝐚𝐭𝐨𝐫/𝐇𝐨𝐬𝐭 𝐨𝐟 𝐎𝐝𝐝 𝐉𝐨𝐛𝐬: 𝐓𝐡𝐞 𝐏𝐨𝐝𝐜𝐚𝐬𝐭• Co-wrote scripts, music, and game segments for 27 episodes, managing talent bookings and editing content. Distributed across Apple Podcasts, Stitcher, Spotify, and Amazon Music for increased accessibility, the podcast achieved a 4.9-star average rating and a 100% episode completion rate. • Generated a compelling marketing plan across Facebook, Twitter, and Instagram, garnering 200 user downloads and a 15% increase in listenership between Seasons 1 and 2, effectively driving audience growth and brand visibility.▹ 𝐒𝐤𝐞𝐭𝐜𝐡 𝐖𝐫𝐢𝐭𝐞𝐫/𝐀𝐜𝐭𝐨𝐫 𝐚𝐭 𝐓𝐡𝐞 𝐏𝐞𝐨𝐩𝐥𝐞’𝐬 𝐈𝐦𝐩𝐫𝐨𝐯 𝐓𝐡𝐞𝐚𝐭𝐞𝐫• Drafted 3 original scripts, collaborating with teammates during weekly writers' rooms to develop cohesive narratives for optimal audience engagement.• Adhered to monthly production deadlines for tech cues, props, and costumes to ensure all elements were well-coordinated and delivered on time.• Utilized best practices to compile and edit promotional materials for social media engagement, effectively doubling monthly show attendance.

✺ Danced in multiple parades and shows at The Disneyland Resort.Skill highlights:❏ Adapted to different roles, routines, and performance conditions to meet guest expectations.❏ Provided a memorable experience for Disneyland guests, guaranteeing they had a magical experience.❏ Represented the Disney brand both on and off stage, upholding their standards to the highest caliber.❏ Worked closely with other dancers, choreographers, and entertainment staff to create seamless performances.