I improved the employee experience within the payroll department by introducing new features and streamlining operational processes. Through system optimization, I increased daily processing and enhanced productivity enabling the accurate allocation of upwards of $300K in funds daily. Additionally, I spearheaded the seamless implementation of a national payroll system, achieving a notable upsurge in efficiency and employee satisfaction. My meticulous approach to auditing and reconciliation was… Show more I improved the employee experience within the payroll department by introducing new features and streamlining operational processes. Through system optimization, I increased daily processing and enhanced productivity enabling the accurate allocation of upwards of $300K in funds daily. Additionally, I spearheaded the seamless implementation of a national payroll system, achieving a notable upsurge in efficiency and employee satisfaction. My meticulous approach to auditing and reconciliation was crucial in identifying and resolving errors and preventing potential losses exceeding $150k. Show less

In this role, I played a key role in expanding the Customer Support team during a period of 3x hyper growth while enhancing our employee value proposition. I analyzed key performance indicators (KPIs), and increased our Net Promoter Score (NPS) from 42 to 70 through employee-centric initiatives. Through strategic solutions, I reduced interdepartmental escalations and improved new hire productivity by 25%. As a leader, I guided the formation and management of high-performing teams, coaching 6… Show more In this role, I played a key role in expanding the Customer Support team during a period of 3x hyper growth while enhancing our employee value proposition. I analyzed key performance indicators (KPIs), and increased our Net Promoter Score (NPS) from 42 to 70 through employee-centric initiatives. Through strategic solutions, I reduced interdepartmental escalations and improved new hire productivity by 25%. As a leader, I guided the formation and management of high-performing teams, coaching 6 managers and overseeing day-to-day operations. Additionally, I facilitated the adoption of three (3) new technologies and fostered improved internal communication, breaking down barriers and creating a more supportive work environment. Show less

Colorwave is a non-profit, founded by a collection of founders, venture capitalists, senior tech execs, and non-profit leaders committed to equity and inclusion in the innovation economy.I collaborated and learned from Colorwave partners, in an effort to disrupt the network-based hiring practices that have dominated the startup world to provide professionals of color access to leadership opportunities at venture-backed startup

As a Brand Consultant, I coordinated the development and execution of tailored brand strategies to enable businesses to build a cohesive brand identity, strong client relationships, and compelling narratives that resonate with their target audiences. Other tasks included providing consultations related to website branding, copy, and design, as well as creating documents for marketing purposes, such as a lead magnet that tripled a clients' email list.

As an Onboarding & Brand Ambassador, I maintained the HRIS system and confidential records for 300+ individuals within two online and one physical database with compassion and professionalism. I efficiently improved visual brand identity by developing marketing collateral and maintaining the company website and social media accounts. My additional contributions included formulating staff notifications, promotional materials, online content, and various internal and external announcements… Show more As an Onboarding & Brand Ambassador, I maintained the HRIS system and confidential records for 300+ individuals within two online and one physical database with compassion and professionalism. I efficiently improved visual brand identity by developing marketing collateral and maintaining the company website and social media accounts. My additional contributions included formulating staff notifications, promotional materials, online content, and various internal and external announcements. Furthermore, I increased brand recognition and community ambassadors through effectively managing a $20K marketing budget. Show less

Career Campus is a program dedicated to helping individuals from lower socio-economic communities grow and develop professional skills to attain career success. We offer a range of classes from basic computer skills to tailored career tracks such as our Certified Nursing Assistant program free of charge to those in our community. I ran this program, reporting directly to the VP of Human Resources.As the Interim Site Director, I successfully managed the national launch of over 600… Show more Career Campus is a program dedicated to helping individuals from lower socio-economic communities grow and develop professional skills to attain career success. We offer a range of classes from basic computer skills to tailored career tracks such as our Certified Nursing Assistant program free of charge to those in our community. I ran this program, reporting directly to the VP of Human Resources.As the Interim Site Director, I successfully managed the national launch of over 600 e-courses, ensuring high-quality content creation and seamless delivery. I implemented an effective internal e-communications strategy that enhanced cohesion and engagement among cross-functional teams across 12 counties. In addition, I led the onboarding process for new participants, integrating Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives to foster an inclusive learning environment. Furthermore, I maintained a database of 50,000 participant records and provided monthly reports to the executive team to enable informed strategic decision-making. Show less