Rebecca H. Email & Phone Number

United States

Bloomington, Mn

Worked with Project Management & Developers to ensure the proper testing is completed. Ensuring an accurate product is Live.  Review current testing plans and capabilities. Continue to Learn ServiceNow’s native Automated Test Framework Create Automated Test Framework Update Sets and Test Scripts Contribute to the assessment of and define QA /Testing plan(s) for the entire ServiceNow platform and product teams. Create and execute functional test plans related to delivery of new features or platform upgrades. Create and execute/coordinate performance testing related to delivery of new features or platform upgrades. Identify process improvement opportunities for managing overall testing – e.g. UAT process, etc. Collaborate with the QA lead and with other QA Analyst(s) Maintain existing automation test framework (ServiceNow’s native Automated Test Framework) Work with developers, BA, or SME to design specific testing strategies for features being developed and automate them where applicable. Manage the defect lifecycle and ensure issues are reported and resolved, including validation of the fix.

Minneapolis, Minnesota, United States

Wrote test plans and regression scripts in JIRA. Performed functional, regression, and end-to-end testing in meticulous detail. Wrote and executed high-level, relevant test cases in X-ray.Tracked defects and logged the completion of necessary changes in the testing environment.Partnered with multidisciplinary colleagues to prioritize workflows, streamline processes, coordinate cross-functional collaboration, and execute critical tasks.

Greater Minneapolis-St. Paul Area

Worked with Project Management & Developers to ensure the proper testing is completed. Ensuring an accurate product is Live. Performed functional, regression, and end-to-end testing in meticulous detail. Wrote and executed high-level, relevant test cases in Excel.Developed automation testing scripts using Javascript in Visual Studio for all 20 HRA’s. Created scripts to test RxSavings using Redox to test API’s.Tracked defects and logged the completion of necessary changes in the testing environment.Partnered with multidisciplinary colleagues to prioritize workflows, streamline processes, coordinate cross-functional collaboration, and execute critical tasks.

Greater Minneapolis-St. Paul Area

Collaborated with project managers, business analysts, and technical colleagues to facilitate the successful creation of eApp Wizard, a customer-facing application.  Performed functional, regression, and end-to-end testing in meticulous detail.  Ensured a seamless migration from ApplyNow to eApp Wizard by conducting 1:1 comparisons of functionality, appearance, and content.  Wrote and executed high-level, relevant test cases in HP Quality Center. Tracked defects and logged the completion of necessary changes in the testing environment. Leveraged a variety of project management tools and platforms, including Polarion for defect management, SharePoint for documentation / informational flows, and ServiceNow for service requests.  Partnered with multidisciplinary colleagues to prioritize workflows, streamline processes, coordinate cross-functional collaboration, and execute critical tasks.  Tested email integration through the web application.

Greater Minneapolis-St. Paul Area

Performed functional, regression, and email integration testing in support of a customer-facing application.  Verified content and language to ensure consistency between current production and future releases. Used JIRA to provide developers the information they needed to resolve found bugs, issues, and discrepancies. Worked with the IT and content team in support of timely, thorough issue resolution.

Minneapolis, Mn

Help clients evolve their technical capabilities through quality assurance and system testing activities. Prioritize workflows and streamline processes to deliver positive outcomes on multiple concurrent projects. Support the creation, preparation, and implementation of system QA reviews.Collaborate with cross-functional team members to develop and execute test plans and test scripts.Enable users to maximize their technology usage through support, information sharing, and world-class service.Translate objectives into testing scripts, cases, and plans, using procedurally compliant templates and guidelines. Partner with senior analysts to develop testing strategies within target timeframes and parameters. Uphold quality, usability, and security factors through test data conditioning, regression testing, and validation. Create and educate colleagues on documentation of QA processes, defects and resolutions, test statuses, performance metrics, and other project information. Elevate performance through world-class statistical, analytical, modeling, visualization, and technological capabilities. Worked on large-scale testing efforts that support the success of defined development lifecycles. Demonstrate expertise in analytical methodologies, line of business procedures, and testing tools, including HP Application Lifecycle Management. Optimize Systems Development Lifecycle (SDLC) activities to align technical capabilities with business needs. Work with colleagues to identify opportunities for positive change, and implement transformational solutions.

Maplewood, Mn

Golden Valley, Mn

Provide client-facing portal (BV Fusion) by effectively collecting, managing and sharing information with our customers.• Led Project Management and Software Quality Assurance (SQA) checks on software to assure it is providing clients with the goal of achieving maximum functionality and usability.• Facilitated client business functions and needs into technical design requirements through the project lifecycle.• Managed multiple large client projects simultaneously (e.g. Boeing, Shell, Google, Medimmune, SAP)• Configured applications and established parameters that reveal the essential project management analytics/information for each client.• Strong track record of achieving deliverable timelines with a high-level quality of work.

Greater Minneapolis-St. Paul Area

I supported data management, business intelligence, and project coordination functions with efficiency and precision. Leveraging subject matter expertise in SQL, I protected the quality, integrity, and availability of business data at every stage of the project cycle. I was also an invaluable resource to team members throughout the organization. I validated critical reports, supported new technology integration initiatives, uncovered flaws during development, and produced documentation that empowered colleagues to maximize their accuracy and productivity. I also created compelling presentations, and championed quality goals across multiple departments.

Greater Minneapolis-St. Paul Area

I facilitated exam functionality via hands-on testing, meticulous review, and workflow management. My work allowed Business Analysts to ensure the on-time, under-budget execution of migration to a new publishing program and language. I also delivered a positive client experience by answering questions and educating stakeholders with varying degrees of technical aptitude on what to expect throughout the migration process.

Greater Minneapolis-St. Paul Area

I facilitated the seamless continuity of office operations, while maintaining a laster-sharp focus on customer experience. My core responsibilities included finance and accounting tasks, schedule management, multichannel communications coordination, documentation, and records management. I maintained a high level of service and professionalism even in the midst of changes to technology, procedures, and personnel, within very fast-paced office workplaces.

Candidate, Bachelor Of Arts, Organizational Behavior

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