Hiep Pham Email & Phone Number

Sydney, Nsw, Au

Sydney

Sydney, New South Wales, Australia

My role includes but not limited to the following:• Provided Tier 1 helpdesk support, managing an average of approximately 10 -15 tickets per day using a ticketing system (Zendesk)• Deployed and managed monthly Windows patching to address vulnerabilities and ensure system security, using ManageEngine Endpoint Central• Deploy Windows and software updates via Manage Engine• Deploy Standard Operating Environment (SOE) laptops using Microsoft Deployment Toolkit (MDT)• Email security management including spam filtering via Mimecast• Perform monthly license reconciliation and assist with asset management• Conduct IT inductions for new starters• Assist with Setup and troubleshooting of AV equipment for meetings and presentations• Onboard and offboard users while maintaining user accounts across all systems.• Escalate unresolved issues to ensure timely resolution.• Manage, maintain, and troubleshoot desktop/laptop, tablet hardware, printers, and mobile devices.• Supported 8x8 phone system for managing user configuration, troubleshooting call issues and supporting VoIP telephony services

Liverpool, New South Wales, Australia

Created chatbot via Facebook messenger.Connecting a network via Access Point

Sir30216 Certificate Iii In Retail, Competent

Bachelor Of Information And Communication Technology (Completed), Networking, 4.3

Education record

Completed tertiary education (HSC)