Heather Raper, Cpp Email & Phone Number

Orlando, Florida, Us

Oversee the daily operations of the customer implementation experience and ongoing services related to B2B health premium billing, payroll service bureau operations and the associated regulatory support. Main business objectives include oversight of project implementations, identify and execute business process improvements and ensure proper change management for proper adoption of software upgrades and process changes. Maintain business relationships with customers, third party vendors and influence processes with carriers and HCM vendors alike who leverage our software technologies to grow their businesses. Work closely with the sales, executive leadership and finance teams to remove barriers to sales, ensure departmental financial goals are on target and provide metrics to confirm the department is running optimally. Maintain working relationships with the business applications, product and engineering teams to ensure the departments business needs are met through system/feature development and optimization.

Orlando, Florida, Us

As Vice President of HCM Operations, I attend weekly management meetings, conduct weekly division management meetings, monthly division executive meetings and biweekly staff meetings to ensure cross departmental communication and operational effectiveness. Specific responsibilities include product development and rollout, budgeting and vendor relationships. Currently act as an escalation point for and oversee/manage projects with four distinct teams of employees who are responsible for the following:Implementation•Consult with sales and the client to define the scope of deliverable•Consult with the client on current payroll and HR practices to properly design the requirements of the HRMS •Configuration of the HRMS and reporting platform•Consult with the client’s accounting team to design and implement GL exports for use with accounting systems•Manage the implementation process and timeline•Train client on HRMS and reporting tools•Process payroll with the client for the first 30-60 daysCustomer Service•Answer incoming phone calls and assist customers with how-to questions or payroll processing questions•Assist clients with payroll compliance questions as it relates to taxation in new states or localities, FLSA or DOL questions as well as general HR practices.Technical Services•Acts as the liaison between the HRMS software provider and customer service teams on questions that may arise during normal use.•Test, document and train users all new system releases•Provide monthly training to staff and clients on core HRMS functionalityAccount Management•Establish and maintain relationship with all key decision makers at Client Company •Bring subject matter experts from the organization into client relationship as needed •Drive continual efficiency and value to the relationship by introducing additional system functionality/processes.•Coordinate with other departments including service and benefits teams regarding client specific issues.

Bradenton, Florida, Us

Spearheaded the project to develop a new business unit in 2004 which led to our current HRO division. Currently responsible for two departments at CoAdvantage - one which implements new clients onto our HRMS software and the other which supports clients who have been successfully implemented onto the software. Have 9 years experience on the Ultimate Software (Ultipro) platform from an implementation perspective and a user perspective.

Bradenton, Florida, Us

Assisted in growing a payroll department from 2 employees to over 15 while devloping documented procedures and training materials. Managed the internal payroll for two business units as well as coordinated payrolls for over 200 external clients including 250+ different payroll cycles including multistate, hospitality, construction and many other types of payrolls. Worked with many other departments and served as a project lead on a team of three who implemented Ultimate Software's Ultipro platform in 2001 without missing our initial go live date.

Oversaw front end service operations for the largest grocery store in the Farm Fresh chain in the Tidewater Virginia area. Responsible for servicing customers, scheduling a front end staff of 100 employees for a 24 store operation, receiving deliveries of goods, cash office, bookeeping and human resources and payroll.