Himanshu Desai Email & Phone Number

Charlotte, NC, US

Southeast

North Carolina, United States

Responsible for marketing communications programs, including managing the organization’s website, directing public-relations and social-media initiatives. Work with the HSMAI NC Team to facilitate onsite and remote events.

Charlotte, North Carolina

• Provide leadership to the Customer Services Organization (Implementation, Success & Support). Ensure that customer stakeholders accomplish their goals and effectively recognize and communicate the value DealCloud.
• Acted as a proactive leader, owning the customer journey, including advising initial onboarding, product adoption, retention, expansion, and growth.
• Consistent leadership presence in the Charlotte, NC office guiding a growing sophisticated team of CSMs and support specialists
• Stay abreast of Customer Success industry trends; evaluating and implementing cutting edge success tactics
• Hire, manage, coach, and develop a team of high-performing Customer Success Managers
• Interpreted data quickly to set individual and team goals, measure success and proactively work with other teams to ensure customer needs are continually communicated.

Greater New York City Area

• Provide customer support from deployment through usage, adoption and continual consumption with the goal of driving product usage deeply into a customer's business and enabling them to realize their business value.
• Highly experienced with social media channels (i.e., Facebook, Twitter, Yelp, TripAdvisor, FourSquare, OpenTable, YouTube, Foursquare, G+, LinkedIn, etc.)
• Understanding the customer's current and future business goals and challenges
• Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
• Communicate the value of these solutions to their team and executives
• Create value for customers by ensuring they clearly define business outcomes, create a success plan and fully understand key steps to success by appropriately identifying objectives, stakeholders, milestones, risks and.

Washington, DC

• Founding team member of SaaS customer experience data analytics startup
• Developed and lead the customer success org during the start-up phase
• Touched all customer accounts during the first 2 years from sales support, platform implementation, training, help desk support to ongoing success management
• Maintained a total ARR of over $7 million ranging from a high of 70 accounts to 20 accounts
• Created all customer training materials [Videos, How To Guides, White Papers, etc.]
• Implemented strategic initiatives to define a methodology to restructure the Success Team into Sales Operations, Enablement, Help Desk and Success Management.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Drive market share growth and guest satisfaction for the Sleep Inn brand.
• Understand market conditions and provide leadership around maximizing opportunities for revenue growth from new and current customer bases while keeping a focus on nearby competition
• Drive a culture of success and effective sales tactics while mentoring the existing team members
• Develop cohesion with the General Manager, Revenue Management and staff to ensure alignment and open communication
• Work closely and collaborate effectively with all key leaders across the hotel to include the General Manager, Assistant General Manager, Front Office Manager, and other Operational Leaders
• Strong focus on growth of Total Hotel Revenue and positive RevPAR Index Change Year-Over-Year

Charlotte, North Carolina Area

Lead and build a management team by creating a culture to drive hotel (revenue) performance and market share.1) responsible for strategic and tactical implementation of various brand flag standards' revenue strategy andgive guidance on achieving optimal inventory, pricing and distribution strategies as well as demand generating activities.2) execution of.

105 Spring Forest Dr Mebane, NC 27302

As a General Manager, I was responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. Additionally managing profitability and guest satisfaction measures. - Lead, direct and manage all hotel operations including hotel budgeting and forecasting, strategic planning, leading service.

3300 Gateway Centre Boulevard Morrisville, NC 27560

Connectware/AMP/TYCO, IncResponsible and accountable for the product development roadmap, product requirements and full product development lifecycle management for Connectware LAN Switch. Consult with appropriate cross functional teams and 3rd party vendors to deliver product development priorities. Work closely with parts procurement, board manufacturing.