Himanshu Desai Email & Phone Number

Charlotte, Nc, Us

Southeast

North Carolina, United States

Responsible for marketing communications programs, including managing the organization’s website, directing public-relations and social-media initiatives. Work with the HSMAI NC Team to facilitate onsite and remote events.

Charlotte, North Carolina

Provide leadership to the Customer Services Organization (Implementation, Success & Support). Ensure that customer stakeholders accomplish their goals and effectively recognize and communicate the value DealCloud brings to their organization. Create and execute a proactive customer engagement strategy, drive ongoing adoption initiatives, develop enterprise-level QBRs and Success Plans, expand client relationships and ultimately guide customers through a successful renewal.• Acted as a proactive leader, owning the customer journey, including advising initial onboarding, product adoption, retention, expansion, and growth.• Consistent leadership presence in the Charlotte, NC office guiding a growing sophisticated team of CSMs and support specialists• Stay abreast of Customer Success industry trends; evaluating and implementing cutting edge success tactics• Hire, manage, coach, and develop a team of high-performing Customer Success Managers• Interpreted data quickly to set individual and team goals, measure success and proactively work with other teams to ensure customer needs are continually communicated.• Ensured that customers derived maximum, ongoing, value from their investment• Constantly measured, refined, and invented new methods that created an amazing experience for our customers• Possess and continually evolve a deep understanding of how we create value for our customers• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors• Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering• Regularly communicate with the C-Suite on performance metrics and quarterly goals• Established higher than industry standard Customer Service metrics that assisted in DealCloud’s acquisition to InTapp. (Acquired by InTapp, October 2018)

Greater New York City Area

Provide customer support from deployment through usage, adoption and continual consumption with the goal of driving product usage deeply into a customer's business and enabling them to realize their business value targets. Assist customer facing sales teams to leverage our deep knowledge base of current and emerging technology to support sales growth.• Highly experienced with social media channels (i.e., Facebook, Twitter, Yelp, TripAdvisor, FourSquare, OpenTable, YouTube, Foursquare, G+, LinkedIn, etc.)•Understanding the customer's current and future business goals and challenges•Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption• Communicate the value of these solutions to their team and executives• Create value for customers by ensuring they clearly define business outcomes, create a success plan and fully understand key steps to success by appropriately identifying objectives, stakeholders, milestones, risks and metrics needed to achieve them. • Accountable for driving high usage of our cloud based services by driving the creation and execution of a thorough and action-oriented Deployment Plan. • Continually leverage deep industry functional expertise to expand the customer’s use of the technology and identify new strategies. • Build, maintain and leverage appropriate C-Level relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Sprinklr’s behalf. • Build/maintain rapid channel of communication to customer in case of online service related issues and events. • Orchestrate and gain strong buy-in with multiple external and internal sales and services teams throughout the customer life cycle. • Represent the Voice of the Customer.

Washington, Dc

• Founding team member of SaaS customer experience data analytics startup• Developed and lead the customer success org during the start-up phase• Touched all customer accounts during the first 2 years from sales support, platform implementation, training, help desk support to ongoing success management• Maintained a total ARR of over $7 million ranging from a high of 70 accounts to 20 accounts• Created all customer training materials [Videos, How To Guides, White Papers, etc.]• Implemented strategic initiatives to define a methodology to restructure the Success Team into Sales Operations, Enablement, Help Desk and Success Management.• Develop ‘executive finding sessions’ for the client c-suite to continually leverage customer experience data in providing actionable operational & marketing guidance.• Present Quarterly Business Reviews (QBR) with key client stakeholders to better understand client goals, KPI’s for success, current pain points, provide industry best practices and ROI metrics.• Lead regular onsite client training and best practice sessions across all areas of the United States• Lead and mentor success team members to provide continual opportunities in learning and professional growth.• Maintained an above 95% customer retention rate• Worked with the product development and IT teams to provide key customer experience feedback so that the product was continually improved to exceed customer expectations.• Integral in rollout of online help desk to provide 24/7 customer support via self-help documentation, triage methodology for incoming tickets, automated bot response/guidance for commonly asked questions, etc.• Developed and maintain service level agreements (SLA’s) to continually monitor and improve our commitments to exceed the customer’s expectations and satisfaction.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Drive market share growth and guest satisfaction for the Sleep Inn brand. • Understand market conditions and provide leadership around maximizing opportunities for revenue growth from new and current customer bases while keeping a focus on nearby competition • Drive a culture of success and effective sales tactics while mentoring the existing team members• Develop cohesion with the General Manager, Revenue Management and staff to ensure alignment and open communication • Work closely and collaborate effectively with all key leaders across the hotel to include the General Manager, Assistant General Manager, Front Office Manager, and other Operational Leaders• Strong focus on growth of Total Hotel Revenue and positive RevPAR Index Change Year-Over-Year• Understanding and execution of the Sales Process to effectively contract group business and secure corporate negotiated rate accounts• Understand and champion the hotel’s overall Business Plan with a strong focus on execution• Ensure a strong understanding of the hotels Comp Set and provide any recommendations to the General Manager and staff • Ensure all newly hired and current staff understand their mission and have the tools to execute successfully on the Business Plan• Develop and get to know key players to include Hotel Ownership and pertinent Field/Corporate Staff

Charlotte, North Carolina Area

Lead and build a management team by creating a culture to drive hotel (revenue) performance and market share.1) responsible for strategic and tactical implementation of various brand flag standards' revenue strategy andgive guidance on achieving optimal inventory, pricing and distribution strategies as well as demand generating activities.2) execution of RM tools, systems and processes, ensuring correct implementation and effective usage3) build a strong RM team in Region, Areas and Hotels, including learning & development and career opportunities4) engage with non-RM professionals such as GM's, DOSM's and other non-corporate members to create awareness of thefunction and assist them in understanding how to effectively interact with corporate.5) be part of the divisional RM leadership team, continuously seek to align/improve RM practices and drive projects whilerepresenting business needs of the Region." "Analytics & Strategy:- Maximize overall hotel revenues and drive market share for hotels in the region, throughdevelopment and implementation of effective inventory and pricing strategies based on futuredemand forecasts, current trends and historical data.- Use analysis and big data to drive/improve business processes, revenue opportunities, marketshare & usage of RM tools.- Monitor hotel performance such as RPI, segmentation trends, forecasting accuracy and paceto identify trends and coordinate actions with Corporate and Hotel teams if required.- Share insight on regional/hotel performance with regional and divisional team on a monthlybasis and provide them with insights and comments, highlighting risks and opportunities.- Provide strategic guidance to Management and Operations team on achieving optimal inventory,pricing and distribution strategies as well as demand generating activities.Regional Leadership:- Act as a resource for hotel teams on RM topics.- Engage with owners and asset management

105 Spring Forest Dr Mebane, Nc 27302

As a General Manager, I was responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. Additionally managing profitability and guest satisfaction measures. - Lead, direct and manage all hotel operations including hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation- Manage ongoing profitability of my hotel, ensuring revenue and guest satisfaction targets are met and exceeded- Lead in all key property issues including capital projects, customer service, and refurbishment- Deliver achievable hotel budgets, and set short/ long term strategic goals for my hotel- Provide effective leadership to hotel team members- Lead in all aspects of business planning- Comply with and exceed Hilton Brand Service Standards- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton- Hold regular briefings and communication meetings with the HOD team- Respond to audits to ensure continual improvement is achieved- Serve as primary liaison with hotel owners and corporate entities

3300 Gateway Centre Boulevard Morrisville, Nc 27560

Connectware/AMP/TYCO, IncResponsible and accountable for the product development roadmap, product requirements and full product development lifecycle management for Connectware LAN Switch. Consult with appropriate cross functional teams and 3rd party vendors to deliver product development priorities. Work closely with parts procurement, board manufacturing plant and local/foreign warehouses for proper distribution/auditing of products. Annually audit manufacturing facility in Cochin, India to ensure compliance with Connectware priorities.