Vivek Menon Email & Phone Number

Dubai

Dubai

Product ManagementLoyalty and Customer Experience ManagementRequirements Elicitation & Feasibility AnalysisSolutions scopingRoadmap managementCustomer Relationship ManagementPre-sales Management

Dubai, Uae

 Lead the Business Analysis phase of SDLC for the assigned product in the CRM & Loyalty domain Lead the business process re-engineering in the Loyalty space for Frequent Flier Programme Responsible for Elicitation, Validation and Verification of requirements as part of Requirements gathering Manage stakeholder engagement as part of prioritizing requirements Responsible for leading the development of PoC’s as per Workshop requirements Lead BPR meetings, consulting… Show more  Lead the Business Analysis phase of SDLC for the assigned product in the CRM & Loyalty domain Lead the business process re-engineering in the Loyalty space for Frequent Flier Programme Responsible for Elicitation, Validation and Verification of requirements as part of Requirements gathering Manage stakeholder engagement as part of prioritizing requirements Responsible for leading the development of PoC’s as per Workshop requirements Lead BPR meetings, consulting, strategies etc. Wrote Use Cases, Test cases of the business process and the application Responsible for the preparation of Project plan and assisting the customer in user acceptance testing Understanding of business functionality and took the responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process Responsible for design of data and business models of the various models/entities Responsible for finding out the business problems and also propose solutions for the same Manage customer service and Audit management Create and to develop on-going business relationships with the business client Serve as the primary customer contact for technical and business issues Creating business plans based on a customer's needs and objectives Act as a Liaison between the Business and the Technical team Create Business case as part of Feasibility study of solution Impact analysis and workaround management Provide managed services as part of Management reports, KPI’s etc. Show less

Account Management, Sales/Pre-sales of Microsoft Dynamics ERP and CRM

Mba, Sales, Marketing & Operations

Btech, Mechanical

12Th Grade, Maths And Science