Harrison Jiang Email & Phone Number

Tonawanda, Ny, Us

Buffalo Ny

Getzville, New York, United States

Balance a constant workflow of requests from outside systems and account managers, interpreting requests and providing results to facilitate international funds transfers and a 2.5 million dollar revenue stream. Key member of the transition of APAC countries to the current billing system to centralize business transactions to allow for seamless integration between Citi products.Utilize historical data to rapidly analyze current invoices; detect spikes and drops, trending changes based on business cycle, and find root cause of erroneous billing to assure no future occurrence.Develop official documentation to facilitate training of other hirees and teams across regions and share information as the subject matter expert of the region. Collaborate and share with other experts to streamline workflow where needed and create an infrastructure to onboard future countries and assess potential risk of error during onboarding process.

Madison, Wisconsin Area

Test EMR software supporting functions of hospital billing, improve efficiency and ensure safety in a system that touches the lives of over 250 million patients across the world. Ensure new designs and enhancements to Epic’s software meets customer and regulatory needs with test plans designed to cover standard risk areas and edge cases to find bugs.Collaborate with software developers and other roles to ensure timely completion of projects, and providing a perspective to the projects that keeps the scope in check and for customer satisfaction.

Buffalo/Niagara, New York Area

• Assess up to 70 insurance underwriting reports on a daily basis for accuracy by proofreading for both technical and calculation errors detailed in risk assessment diagrams• Achieve 100% of the quota set by the branch manager consistently by streamlining the proofreading process to reduce the time used for each report and to ensure that erroneous errors are minimized • Serve as a liaison between the billing department and the field agents by communicating directly with field agents on a regular basis regarding missing information requirements

Buffalo/Niagara, New York Area

• Provide outstanding customer service to 250+ customers on a weekly basis by creating superior food and beverages in accordance to each customer’s specific needs • Conduct training sessions for skill development and growth on a bi-weekly basis to increase personnel productivity of student workers at the dining center and enhance customer service • Maintain the overall appearance and cleanliness of the dining center to ensure that the dining establishment is comfortable for all patrons

Buffalo/Niagara, New York Area

• Participated in research about higher education institutions and their respective examination policies to assist the school in the development of their own examination proctoring services • Contributed to a seamless instructional digital learning experience for clients by ensuring the grammatical accuracy of closed captions for 20 videos • Produced a tracking form for incoming client inquiries to provide staff with a real-time means to prioritize, track, and resolve concerns

Greater New York City Area

• Facilitated networking opportunities with local businesses to aid the CEO and key management team in furthering revenues and accessing marketing opportunities • Implemented a website views tracking system and live chat function to provide management with data about their digital presence as well as a real-time communication channel with potential clients • Managed the business’ social media account by generating, editing, and sharing engaging social content

Bachelor Of Science - Bs, Finance, General, 3.3

Bachelor Of Arts - Ba, Economics, 3.3