Jason Sherman Email & Phone Number

Little Rock, Arkansas, United States

Conway, Arkansas, United States

- Supported, maintained, and facilitated containerization of custom in-house backup system.- Diagnosed and provided solutions to resolve problems related to performance and reliability within the multi-tenant SAN and VMware environment.- Redesigned SAN-WAN link consumption to avoid buffer credit exhaustion on edge switches.- Participated on the steering committee tasked with researching, discussing, and finding the best solutions for Acxiom’s technology needs.- Provided requirements and feedback on the RFP process to replace an aging storage tier, as well as participating in stack ranking the decision-making tree for the replacement.- Evaluated NVMe/RoCE using 100Gb Ethernet to determine whether it was suitable to support the VMware environment.- Shared on-call duties supporting storage infrastructure in multi-tenant storage and VMware environment.- Built a reputation as a go-to colleague for aid in troubleshooting and creating solutions for technical and performance challenges, as well as explaining the technical details and interactions of complex systems.- Documented and diagrammed existing, planned, and potential designs.

Conway, Arkansas, United States

- Designed the in-house backup system for utilizing storage subsystem capabilities to enable high-performance backups of Oracle data warehouses.--- Enabled backups and restores in minutes instead of hours or days.--- Saved millions of dollars on backup software license fees over the lifetime of the solution.--- Solution leveraged Brocade SAN fabric and FCIP switches, as well as IBM Spectrum Virtualize storage.--- Automated actions on storage and VMware vSphere.--- Authored original Perl and Shell code; later led its evolution to a Python-based REST API.- Operated the Technology Evaluation Lab: evaluated new software and hardware technologies that could be used as platforms for the various technical solutions offered to customers.- Managed and maintained the lab’s infrastructure, including ESX and Linux hosts, Brocade, Cisco, and Arista network switches, as well as IBM, NetApp, Infinidat, and Dell/EMC storage systems.- Tested various generations and configurations of compute hardware for compute and I/O capabilities, including Dell PowerEdge, IBM System X (before Lenovo bought the business), and Cisco UCS.- Evaluated performance of various storage systems from Dell/EMC, NetApp, IBM, and Infinidat.- Developed or selected and used strenuous benchmarks to gather information to inform decision making on corporate purchasing policy.- Worked with colleagues to select and design storage systems for multiple tiers of storage in the initial phases of current multi-tenant SAN and VMware environment.- Documented lab test results and trained others on necessary implementation details to obtain similar performance in production.- Earned a reputation as a helpful expert in high-performance SAN hardware and software, thanks to experience gained in extensive lab experiments.

Pine Bluff, Ar

- Answered incoming calls to the service desk, provided triage and entered tickets regarding issues.- Diagnosed, repaired, and deployed PC’s, scanners, and printers across the hospital.- Shared in on-call duties to support critical endpoint systems during off hours.- Introduced image cloning software (Clonezilla) to speed OS installations.- Reorganized desktop support office to facilitate faster operations by acting on batches of systems.- Earned the reputation of go-to person for teammates when technical challenges stumped them.

Provided installation, configuration, and support for various small (<20 users) software systems in the context of a state-wide network. Supported existing transcription software systems. Worked in a distributed team environment with limited oversight.

Software and hardware break-fix support on IBM/Lenovo hardware with Windows 98 and XP. Troubleshooting and deployment support for the Win98 to WinXP upgrade team. Software installation automation for various health care applications.

Applied software troubleshooting expertise to resolve issues with legacy applications in a Windows XP/Novell/Active Directory environment. Deployed Windows XP systems with a variety of custom applications in a NAL-SMS migration environment.

Gained extensive experience with Windows 2000 Terminal Services Edition. Increased familiarity with MS Access.

Helped administer and maintain public access computers as well as staff machines which were all running NT4. Helped administer the server systems in the library, where I gained experience with NT4 server and Linux in a production network environment. Wrote a simple web based work order system for internal use to allow better work flow management for the IT staff.

Tested Intermec's newest mobile computing systems for quality improvement. Wrote a suit of test programs for DOS and Win2K for a family of mobile printers.

Deployed PC's in a large corporate intranet to facilitate SAP implementation. Supported a wide range of users, from experienced developers to inexperienced line workers. Learned about PC and network troubleshooting, as well as developing team and customer communication skills.

Bs, Computer Science

Activities and Societies: University Singers

Aa, Liberal Arts