Jason Sherman Email & Phone Number

Little Rock, Arkansas, United States

Conway, Arkansas, United States

- Supported, maintained, and facilitated containerization of custom in-house backup system.- Diagnosed and provided solutions to resolve problems related to performance and reliability within the multi-tenant SAN and VMware environment.- Redesigned SAN-WAN link consumption to avoid buffer credit exhaustion on edge switches.- Participated on the steering.

Conway, Arkansas, United States

- Designed the in-house backup system for utilizing storage subsystem capabilities to enable high-performance backups of Oracle data warehouses.--- Enabled backups and restores in minutes instead of hours or days.--- Saved millions of dollars on backup software license fees over the lifetime of the solution.--- Solution leveraged Brocade SAN fabric and.

Pine Bluff, AR

- Answered incoming calls to the service desk, provided triage and entered tickets regarding issues.- Diagnosed, repaired, and deployed PC’s, scanners, and printers across the hospital.- Shared in on-call duties to support critical endpoint systems during off hours.- Introduced image cloning software (Clonezilla) to speed OS installations.- Reorganized.

Provided installation, configuration, and support for various small (<20 users) software systems in the context of a state-wide network. Supported existing transcription software systems. Worked in a distributed team environment with limited oversight.

Software and hardware break-fix support on IBM/Lenovo hardware with Windows 98 and XP. Troubleshooting and deployment support for the Win98 to WinXP upgrade team. Software installation automation for various health care applications.

Applied software troubleshooting expertise to resolve issues with legacy applications in a Windows XP/Novell/Active Directory environment. Deployed Windows XP systems with a variety of custom applications in a NAL-SMS migration environment.

Gained extensive experience with Windows 2000 Terminal Services Edition. Increased familiarity with MS Access.

Helped administer and maintain public access computers as well as staff machines which were all running NT4. Helped administer the server systems in the library, where I gained experience with NT4 server and Linux in a production network environment. Wrote a simple web based work order system for internal use to allow better work flow management for the IT.

Tested Intermec's newest mobile computing systems for quality improvement. Wrote a suit of test programs for DOS and Win2K for a family of mobile printers.

Deployed PC's in a large corporate intranet to facilitate SAP implementation. Supported a wide range of users, from experienced developers to inexperienced line workers. Learned about PC and network troubleshooting, as well as developing team and customer communication skills.

Bs, Computer Science

Activities and Societies: University Singers

Aa, Liberal Arts