Jeffrey Small Email & Phone Number

- Supported School-wide Positive Behavior Intervention and Supports (SWPBIS) coordination;- Coordinated intensive individual student behavior plans;- Employed behavior de-escalation techniques in an effort to reduce major crises;- Ensured supervision of students at all times, including escorting students safely to and from classrooms, lunchrooms, and/or.

- Analyzed invoices for shipments and input them into SAP for Accounts Payable.- Tracked invoices in SharePoint so that data sent to Accounts Payable could be tracked easily.- Other projects as assigned.

Boston, Massachusetts

- Answered employee relations issues for employees, HR Business Partners and Labor Relations regarding policies and processes.- Won numerous awards for playing an instrumental part in several HR projects and for excellence in customer service.- Created easy to follow online time training help guides and videos. - Led successful classroom training programs.

Boston, Massachusetts

- Served in a Generalist capacity for the HR Service Center to help employees with systems, employee relations and general HR issues.- Improved and simplified all time processes within the time entry and approval/Payroll processing life cycle.- Coordinated onboarding processes, FMLA leaves, benefits administration, open enrollment and time off tracking..

Boston, Massachusetts

- Successfully owned and managed the Time Management module of the SAP ERP system for the University.- Tracked and monitored paid time off, hours entered/approved, misuse or misinterpretation of time policies and resolved errors.- Successfully led classroom and individual training sessions for stakeholders regarding all time management processes.- Managed.

Boston, Massachusetts

- Served as the liaison to the University’s HR department to ensure that all HR related processes ran smoothly.- Successfully managed all Human Resources, payroll, budgetary, school events and facilities management issues.- Posted job listings, recruited candidates, scheduled interview appointments, conducted interviews, and prepared offer letters..

Framingham, MA

- Successfully planned and organized all training events for store managers under tight deadlines in a fast-paced environment.- Coordinated hotel contracts, flights, banquet event orders, etc. with the appropriate constituents.- Provided superior customer service and administrative support to all regional administrators, training managers and store managers.

Boston, MA

- Provided customer service to students who needed to register or drop courses and answered questions regarding programs, individual courses.- Fielded and helped resolve students' complaints in a professional manner.- Supported the Department Chair and all faculty members with special projects, Human Resources, and administrative support- Coordinated.

Master'S Degree, Human Resources Education

While earning my Masters Degree, I studied a variety of Human Resources concepts and practices including Organizational Development.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Intramural Basketball, Musical Performer at the University's open mic nights. I studied a variety of.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Varsity Baseball Team, Intermural Basketball League I studied a variety of required courses for two years and.