Herman Santos Email & Phone Number

Wellington Region, New Zealand

As part of the FINEOS Customer Support team, helping ensure designated FINEOS customers continue to operate with minimal disruption, and problems are resolved to agreed service levels. Application Support will be the first point of contact for several customers working with their production support team to ensure the speedy resolution with root cause analysis and fixes being provided where appropriate to meet the agreed Service Level Agreements (SLAs). Also, responsible for progression and management of customer requests relating to the FINEOS solution and FINEOS Cloud Infrastructure.

Wellington Region, New Zealand

The Database Administrator responsibility and purpose are configuration, maintenance, administration and support of Greater Wellington Regional Council ICT Database Infrastructure. The focus is on availability and performance, technical excellence and continuous improvement of the production environments. To provide support for the application and database to third level through expert technical support and analysis, problem resolution and maintenance of production systems to maximize availability and performance of production systems.

Wellington Region, New Zealand

ActivateKB and Business Banking Activate is a credit application processing solution by GBG DecTech. Activate is a valuable tool for any organization in the business of credit, financial services and telecommunication services.Instinct is a valuable tool for any organization in the business of credit, financial services, insurance, telecommunication services and government departments. Instinct provides a competitive advantage by reducing the possibility of being exposed to application fraud. Instinct can also identify fraud arising from collusion and it is a highly effective tool for assisting internal audit and fraud risk investigations. At the same time, Instinct is also accurate at identifying actual fraud, with fewer false positives.Tallyman a robust collections management system that automates and streamlines the collections work stream process, Tallyman enables clients to execute strategies that maximize resource performance and cash flow, while minimizing overhead and outsourcing costs.

Wellington & Wairarapa, New Zealand

The DBA Team’s responsibility and purpose is configuration, maintenance, administration and support of Capital Coast, Hutt Valley, and Wairarapa District Health Boards ICT Database Infrastructure. The focus is on availability and performance, technical excellence and continuous improvement of the production environments.To provide support for the Database servers to third level through expert technical support, problem resolution and maintenance of production systems to maximize availability and performance of production systems. Most of the CCDHB applications are using MSSQL Server 2012 and 2016 database server and a couple of Oracle DB server.

Wellington, New Zealand

BNZ IBM MQ version 8 System Upgrade Project The BNZ MQ infrastructure is mission critical for core applications, processes and most transactions with NAB. It is currently running on many versions and platforms with MQ servers running by individual applications. Many of the MQ servers are out of support. This is due to the complexity of the infrastructure and limited processes to upgrade. Licensing cost are also higher as MQ server are not efficiently integrated.Responsible for the IBM Websphere MQ integration and MQ upgrade project. This project is all about IBM MQ version upgrade from Windows Server 2012, Sun Solaris, SCO Unix, and RHEL. Consolidated all the existing BNZ MQ Concentrators, Reflectors, Repository and MQ Clustering.

Singapore

Senior Application Specialist – Maybank Singapore July 2006 – December 2014 TigerHub System – Regional Application (vTreasure, Trade Finance, Branch Delivery System, Payment Gateway & Central Bank Reporting)This is a package application system that was developed by SILVERLAKE Malaysia and they called it one of the regional banking applications in Maybank, which is TigerHub. Those applications above were already implemented to Vietnam, Indonesia and Labuan Malaysia. I’m in charge for systems support, maintenance and vendor coordination.