Ben Hong

Ben Hong Email and Phone Number

General Manager Technology and Business Operation @ Playbill Pty Ltd
Sydney, NSW, AU
Ben Hong's Location
Sydney, New South Wales, Australia, Australia
About Ben Hong

I am a results-driven Digital Delivery Lead with a strong focus on achieving results and a proven track record of managing and delivering complex consumer-facing solutions like eCommerce, mobile apps and enterprise systems for over 15 globally recognized brands. My strengths lie in driving continuos improvement and optimisation, ensuring security compliance, and developing internal capability. I have a solid technical background in engineering, system architecture and data security, which has allowed me to successfully manage digital programs worth $6 million per year and provide technical strategic guidance to numerous renowned brands.

Ben Hong's Current Company Details
Playbill Pty Ltd

Playbill Pty Ltd

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General Manager Technology and Business Operation
Sydney, NSW, AU
Website:
playbill.com.au
Employees:
87
Ben Hong Work Experience Details
  • Playbill Pty Ltd
    General Manager Technology And Business Operation
    Playbill Pty Ltd
    Sydney, Nsw, Au
  • Playbill Pty Ltd
    General Manager Technology & Business Operation
    Playbill Pty Ltd Aug 2023 - Present
    - Salesforce Suite- Microsoft 365- POS & Retail- Network- ERP- Data Warehouse- Reporting- eCommerce- Business Operation- Supply Chain
  • Shiseido
    Global Enterprise Program Lead
    Shiseido Aug 2022 - Aug 2023
    - Engaged with global brandholders to set the strategic direction and executional plan- Delivered and managed global enterprise eCommerce framework that supports 74 websites globally- Delivered a prototype mobile applications for a business innovative concept- Facilitated daily scrum meeting, sprint planning and sprint retrospective session.- Aligned regional programs and solutions with global digital strategy- Developed the global digital guidance and governance framework… Show more - Engaged with global brandholders to set the strategic direction and executional plan- Delivered and managed global enterprise eCommerce framework that supports 74 websites globally- Delivered a prototype mobile applications for a business innovative concept- Facilitated daily scrum meeting, sprint planning and sprint retrospective session.- Aligned regional programs and solutions with global digital strategy- Developed the global digital guidance and governance framework for regional teams to adhere Show less
  • Nestlé
    Head Of Digital Technology
    Nestlé Oct 2019 - Aug 2022
    Australia Sydney
    Key Projects delivered- Chain of Origin pioneering the system solution using Amazon Blockchain technology and architecting the infrastructure and DevOps solutions- Nestle Kitkat Chocolatory technical solution delivery for personalised products on both online and retail shops with Omni channel consumer 360 view- Nestle Milo Champion IOT and mobile app applications for Australia & New Zealand regions- Nestle Oceania's CRM data migration to Salesforce- Successfully maintain… Show more Key Projects delivered- Chain of Origin pioneering the system solution using Amazon Blockchain technology and architecting the infrastructure and DevOps solutions- Nestle Kitkat Chocolatory technical solution delivery for personalised products on both online and retail shops with Omni channel consumer 360 view- Nestle Milo Champion IOT and mobile app applications for Australia & New Zealand regions- Nestle Oceania's CRM data migration to Salesforce- Successfully maintain over 60 assets over 90% in ISMS Security Compliance FrameworkMain responsibilities- Successfully managed delivery of $6 million in digital programs- Developed roadmap of the business digital evolutions and drove success from the engineering team and digital execution team.- Standardisations and simplification of digital tools and processes across the business unit and improve the operational and financial efficiency- Led team of delivery managers and 10 external engineering teams to support over 15 globally-recognised brands- Provided technical advisory for emerging technology and industry best practices.- Delivery of Direct to Consumer business models across Nestle Oceania Portfolio- Identify opportunities to innovate and develop business cases supporting new business models.- Develop internal capability and innovation culture within the organisation's various business units.- Align regional programs and solutions with global technology strategy.- Enabling OmniChannel view throughout digital touch points- Ensure compliance of local solutions and systems with alongside modern industry best practices Show less
  • Nestlé
    Digital Delivery Manager
    Nestlé Aug 2015 - Oct 2019
    Australia Sydney
    - Successfully managed the delivery of complex consumer facing solutions such as eCommerce, Kiosk and mobile apps with highly personalised consumer journeys.- Engaging with external solution providers to manage the project deliverables- Led and managed cross-functional teams in delivering complex software projects using Agile methodologies.- Collaborated with Product Owners and stakeholders to prioritize product backlogs and define user stories that meet consumer needs.-… Show more - Successfully managed the delivery of complex consumer facing solutions such as eCommerce, Kiosk and mobile apps with highly personalised consumer journeys.- Engaging with external solution providers to manage the project deliverables- Led and managed cross-functional teams in delivering complex software projects using Agile methodologies.- Collaborated with Product Owners and stakeholders to prioritize product backlogs and define user stories that meet consumer needs.- Facilitated daily Scrum meetings, Sprint Planning, and Sprint Retrospective sessions - Managed project risks and issues, proactively identifying and mitigating potential roadblocks to ensure successful project delivery.- Asset security compliance to follow industry standards such as OWASP Standards Show less
  • Sharp Corporation Of Australia
    Technical Lead / Delivery Manager
    Sharp Corporation Of Australia Jun 2014 - Aug 2015
    - Successful modernisation of corporate website, on time and within the budget that aligns with company strategy and requirement.- Successful delivery of D2C eCommerce websites with ERP integration- Business engagement and stakeholder management throughout the end-to-end project deliveries- Practice Agile methodology with business stakeholders and delivery team.- Leading solution architect and application architect for future-scalability and extendability- Leading and… Show more - Successful modernisation of corporate website, on time and within the budget that aligns with company strategy and requirement.- Successful delivery of D2C eCommerce websites with ERP integration- Business engagement and stakeholder management throughout the end-to-end project deliveries- Practice Agile methodology with business stakeholders and delivery team.- Leading solution architect and application architect for future-scalability and extendability- Leading and collaborating with a team of UI/UX team and engineers for best-in-class user experience product catalogs and eCommerce sites.- Establishing effective engineering practice- Linux System admin and firewall monitoring for high standard security and scalability- Standardisation / simplification of engineering process for effective project delivery Show less
  • Eronka
    Full Stack Engineer
    Eronka Jan 2010 - Jun 2014
    Sydney, New South Wales, Australia
    Clients: LG Australia Solar, Liberal NSW, Catholic Australia, Westpac, StGeorge, BT Super etc.- Business engagement and account management- Client relationship management and delivering within budget and time.- Ensure the quality of the deliverables- Custom Wordpress Development (Integration / theme / custom module development)- SEO Optimisation for wordpress- Campaign executions on Facebook App /- Backward compatible (IE7 +)
  • Smart Seo
    Wordpress Developer
    Smart Seo 2010 - 2011
    - Wordpress Development (Integration / theme / custom module development)- Joomla Template Development- Applied the SEO Best practice in web development- Backward compatiblility (IE7 +)

Ben Hong Education Details

Frequently Asked Questions about Ben Hong

What company does Ben Hong work for?

Ben Hong works for Playbill Pty Ltd

What is Ben Hong's role at the current company?

Ben Hong's current role is General Manager Technology and Business Operation.

What schools did Ben Hong attend?

Ben Hong attended Sae Institute Australia, Tafe Nsw.

Who are Ben Hong's colleagues?

Ben Hong's colleagues are Joel Mckinnon, Tom Nunn, Anthony Morton, Kate Crompton, Kylie Edwards, Jacqueline Csoma, Olivia Corrigan.

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