Supervisor
Princeton Junction, New Jersey, United States
• Creates personal connections with customers; shows respect, care, and compassion to determine needs and ensure the delivery of a consistently positive customer experience.• Addresses and quickly resolves customer service issues by successfully taking ownership of and solving resident problems and concerns with minimum of managerial oversight/assistance.• Professionally addresses and resolves difficult customer service issues.• Ensures a level of service that results in high customer loyalty and satisfaction.• Serves as the supervisor-on-duty in the absence of the manager.• Motivates and coaches community consultants to achieve the monthly sales goals.• Assists manager in setting and monitoring achievement of sales and customer service standards.• Ability to effectively coach, train, model, and monitor effective sales behavior.• Assists in the development, implementation, and monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
