Horacio Gonzalez Email & Phone Number

Chicago Heights, Illinois, United States

Homewood, Illinois, United States

- Understanding compliant verification of IDs for all purchasers, while also adhering to store guidelines for banned customers, service animals, ensuring the vestibule remains clean, managing the line and communicating with security.- Welcoming all customers entering dispensary, in a friendly, positive, displaying exceptional customer service and have excellent product knowledge. - Assisting customers with placing orders, answering questions, and managing the line by having excellent communication with the rest of the store team. - Embracing company directed conversations at POS with customers including making product recommendations, ensuring accurate inventory management, de-escalation of customer concerns, accurate cash handling and compliance with all state laws. - Demonstrating mastery of POS systems and embodying excellent customer service.- Following IDFPR and ISP regulations including vendor management, inventory review and confirmation, accurate system intake, reporting of discrepancies and physical preparation of products into bulk and shelf inventory. This includes prepping labels and bins for storage.- Managing orders to be packed and distributing to packing team, communicating with host and POS as well as the other AIC team members to ensure staffing levels are appropriate and adjusted based on business needs and pro-actively managing bulk to shelf inventory moves.- Fast-paced, quick thinking, and problem solving to know when to adjust to ensure efficient packing and order fulfillment.- Providing direction to team to ensure everyone is focused on their assigned tasks. - Accurately and efficiently fulfilling orders.

Hammond, Indiana, United States

- Effectively modeling and communicating the mission, vision, and values of the Crossroads YMCA.- Greeting and assisting all members, guests, and staff with a smile and relationship ready manner. - Implementing member service and engagement strategies that support and encourage the recruitment of new members and the retention of existing members in a welcoming environment.- Supporting our members goals by facilitating connections, linking members to other members and or programs/interests.- Communicating membership options and perks to prospective members and existing members to upgrade/upsell membership to increase retention.- Building relationships, by proactively getting to know members beyond high-level greetings and well wishes and seek to understand their needs.- Informing members of account alerts in a professional and respectful manner.- Informing supervisor/director of unusual situations or unresolved issues in a timely manner.- Applying all YMCA policies dealing with membership services.- Knowing emergency procedures and demonstrating them, providing a safe environment.- Attending meetings and trainings as assigned. - Participating in special events as assigned.- Being knowledgeable and supportive of the YMCA annual support campaign.

East Chicago, Indiana, United States

- Undertaking multiple grade-level acquisitions due to educator shortages.- Providing meaningful instruction to students in assigned classrooms while certified teacher is absent.- Demonstrating equality and respect to all students, staff, and educators.- Establishing and maintaining a safe and orderly environment.- Providing flexibility to accommodate frequent changes in job duties.- Ensuring students follow COVID-19 protocols implemented by school district.- Facilitating lesson plans.- Adhering to school policies.

East Chicago, Indiana, United States

- Working with individual students and small cohorts of students to reinforce learning ofmaterials or skills initially introduced and outlined by certified staff.- Supporting student’s general education classes as described on the IEP.- Assisting the certified staff in devising special strategies for reinforcing learning materialsand skills based on a sympathetic understanding of the individual student, their needs,interests and abilities.- Monitoring work, correcting papers, and supervising curriculum-based testing and make upwork as assigned by the certified staff.- Serving as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff.- Recording student assessment results.- Assisting with classroom management, such as organizing instructional materials, providing technical services as needed. - Proctoring the statewide standardized testing program ILEARN.- Performing assigned non-instructional classroom duties, such as arrival, lunch supervision, and dismissal.- Alerting the certified staff of any problem or special information about an individualstudent. - Maintaining confidentiality for each student in special education.- Demonstrating ethical behavior and confidentiality of information about students in schoollearning environments and community.- Participating in monthly professional development training sessions.- Maintaining a safe working environment and ensuring students follow district-mandated COVID-19 protocols.

High School Diploma

Activities and Societies: President - Multicultural Club (2015-16) Varsity Swimming (2015)

Associate Of Science - As, General Studies