Heather Sheahan Email & Phone Number

Jacksonville, Fl, Us

Worldwide, Fr

Irving, Texas , Us

Innovation and Drive: Create, launch and drive consumer-grade experiences with e-commerce platforms and BPO digital transformation leading strategies. Improve and foster growth with digital strategies and business process transformation often including journeys with automation workflows across multiple technology platforms, partners, shared vendor scenarios and a wide range of industries and stakeholders. Always striving for better business efficiencies, improved e-commerce employee or customer experiences, simplified data rich transactions and just the right fit for the industry and specialized team. Industry experience: e-commerce, marketing, retail, healthcare, insurance, fulfillment and transaction processing services; Manufacturing & Engineering content management systems (CMS); Technology; Enterprise, B2B, ERP, Inventory Management, Financial/Banking, Insurance, Hospitality, Retail B2C and B2B2CStyle: Engage as a journey guide, story teller, business analyst, product launch driver, business process and technical strategist, product/platform manager, project manager and roadmap and partnerships planner among multiple disciplines and team functions such as: sales, technology, finance, engineering, marketing, security, legal, professional services, service delivery teams and essential workers. Anticipate, create and improve the changeover or go-to-market strategies, often providing strategic analysis, detailed requirements, planning and deep dive explorations, exploring new partnerships and pricing models, implementation methods and brainstorming for early to late stage features, products (SaaS) and platforms (PaaS).

Irving, Texas , Us

Served as a business analyst and performed technical management system configurations for customers, c-suite executives, account managers, service delivery teams, business operations, engineers, and strategic technology vendors - ensuring a relevant solution, realized customer and operations benefits, projected cost savings, created workflow details and guided through user acceptance testing and training for a progressive use of technology and security standards. - Provide user support and troubleshoot issues with configuration management software.- Provide implementation support for new client installations including configuration and advanced configuration using the application development toolkit.- Handle deployments for systems upgrades.- Create and maintain reports using a variety of relational query and/or no reporting tools.- Create and maintain documentation for tools used to support configuration management.- Elicit requirements using interviews, document analysis, use cases, and workflow analysis.- Provide consultation services to business users in order to refine requirements and explain tradeoffs between usability and performance.- Interpret and convert business needs into application requirements.- Configure, test, document and deploy automated process flow solutions on the platform following an agile application development methodology.- Modify existing process solutions to correct errors, implement enhancements or improve performance.- Provide on-going support of automated process solutions.- Performs other projects or miscellaneous duties as requested or assigned.

Providing e-commerce and digital consulting, project management and supporting services for creative and digital technology strategic development, communications and business process technology solutions. Consulting in areas of marketing, public relations, internal communications, business processes and strategy, web-to-print solutions, creative and technical process evaluation and documentation. Writing: Copywriting, website writing for SEO/SEM strategy, news writing, editorial and feature articles, direct mail, technical documentation, white papers, case studies, video scripts, speech writing, instructional materials and blogs. Creating and delivering website services, direct mail and personalization campaigns, marketing communications printed materials and online digital media support. Digital Analytics and Reporting, Market Research, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google Analytics, marketing communications, content creation, software/systems project management and implementations, print production new marketing/business strategy, web-to-print implementations, social media management, direct mail and personalization campaigns.Management Information System (MIS) and Content Management System (CMS) implementation and project management services.

Londonderry, Nh, Us

Consulting and training clients on e-commerce and web-to-print mid-market to enterprise productivity suite with integrations. EFI Digital Store Front (DSF) and Pace MIS systems setup, integration, implementation, project management, software development, product marketing for e-commerce publishing, content management and productivity strategies. Technical configurations and creative content development. Consult with customer leadership and operations team on change management and guide sales through new digital channel development and marketing launch strategies.

Londonderry, Nh, Us

Project management for new customer Pace MIS system implementations. Created implementation plans using Agile method to add e-commerce suite of services to MIS.

Managed Marketing Communications projects, websites and software implementations for North America, Europe and China for Tomkins Industrial & Automotive group; produced content; managed translations projects, creative and technical services, SEM, SEO, branding campaigns, strategic planning, creative production, packaging structure and design, publishing, public relations and trade shows.

Expanded role to include leading communications and creating consumer and business-to-business strategic education campaigns on the TREAD Act and Tire Pressure Monitoring Systems (TPMS), as well as campaigns and product development for Plews & Edelmann® to push for industry early adoption of a new line of bio-based lubricants later approved by USDA as BioPreferred®.

Atlanta, Ga, Us

Marketing Communications Specialist for 3 business units for Sales and Product Managers. Technical writing and marketing materials creation, web content management, project planning and implementation, graphic design, product training, video production, promotions, sales literature, B2B and B2C direct marketing.

Media relations, radio spots, photo shoots and newsletters for Georgia Pacific.

New York, Us

Public relations, media campaigns specialist for emerging technology clients and e-business platforms, media tours and preparation for IPOs, creative production manager, graphic design, knowledge management, new business development, media pitching and special events. Additional client work with Compaq (mobile devices), Sprint PCS and Metro Atlanta Chamber of Commerce Clean Water Initiative.

Corporate Public Relations Team, created daily news briefings for Executive staff, managed media photo libraries, website content and assisted with event planning and b-roll editing and production.

Bachelor Of Arts In Journalism (Abj), Public Relations

Spanish