Amanda Hsieh

Amanda Hsieh Email and Phone Number

Strategy Manager @ Accenture
Atlanta, GA, US
Amanda Hsieh's Location
Atlanta, Georgia, United States, United States
Amanda Hsieh's Contact Details

Amanda Hsieh personal email

n/a

Amanda Hsieh phone numbers

About Amanda Hsieh

Amanda is a Senior Strategy Consultant at Accenture who is passionate about helping clients reimagine their customer experience. She has worked with retail, telecommunications, insurance and government clients to help improve their customer loyalty through the development of frictionless and personalized experiences. Amanda has an MBA from the Ross School of Business at the University of Michigan and graduated from UC Berkeley with a degree in Economics. Amanda is also interested in the intersection of Business and Impact. She has helped social enterprises and non profits with strategic growth, allowing them to have a greater impact on the communities they serve.

Amanda Hsieh's Current Company Details
Accenture

Accenture

View
Strategy Manager
Atlanta, GA, US
Website:
accenture.com
Employees:
636296
Amanda Hsieh Work Experience Details
  • Accenture
    Strategy Manager
    Accenture
    Atlanta, Ga, Us
  • Accenture
    Senior Strategy Consultant
    Accenture Aug 2022 - Present
    Atlanta, Georgia, United States
  • Enfocus Inc
    Civic Innovation Intern
    Enfocus Inc Jun 2021 - Jul 2021
  • Psychotherapy Action Network (Psian)
    Mba Consultant
    Psychotherapy Action Network (Psian) Mar 2021 - Apr 2021
  • The Blood Cancer Foundation Of Michigan (Formerly Children'S Leukemia Foundation Of Michigan/Clf)
    Mba Consultant
    The Blood Cancer Foundation Of Michigan (Formerly Children'S Leukemia Foundation Of Michigan/Clf) Oct 2020 - Jan 2021
  • Accenture
    Strategy Consultant
    Accenture Dec 2018 - Aug 2020
    Greater New York City Area
    -Designed virtual agent journeys for COVID-19 patients and exposed contacts to monitor theirsymptoms, freeing up capacity of contact tracers to focus on high priority items-Managed technical, legal and security requirements across 30 health jurisdictions to becompliant with government regulations-Designed 20 unemployment FAQs in one week, servicing 558k inquiries into theunemployment agency through a virtual agent-Managed pilot adoption for 40 customer service agents to drive tool adoption, 100% of agentsmet utilization target of using the tool on 85% of calls-Created a feedback form and synthesized recommendations for tool enhancements, resultingin 121 seconds of handle time savings and a 7% NPS improvement-Managed program KPI’s and created weekly reports for readouts with VP and director levelstakeholders-Oversaw workload of one junior member, providing biweekly coaching and peer review of work to ensure progression
  • Accenture
    Senior Strategy Analyst
    Accenture Dec 2017 - Dec 2018
    Greater New York City Area
    -Facilitated workshops with various business units to co-create a chatbot experience to replacea live contact center agent, resulting in 70K voice call deflections per month-Managed grooming calls and communicated business requirements to technical developmentteam-Redesigned customer ordering process through design thinking exercises, identifying $46M insavings for the Care organization in the form of defected calls and handle time savings-Presented analysis and design recommendations to the VP of Technology, leading to a projectextension due to performance, client relationships and subject matter expertise
  • Accenture
    Strategy Analyst
    Accenture Nov 2016 - Nov 2017
    Greater New York City Area
  • Accenture
    Strategy Analyst Intern
    Accenture Jun 2015 - Aug 2015
    San Francisco Bay Area

Amanda Hsieh Skills

Visual Merchandising Retail Store Management Store Operations Customer Service Inventory Management Merchandising Retail Sales Sales Operations Management Profit Inventory Control Hiring P&l Management Retail Operation Customer Satisfaction Driving Results Coaching Presentation Skills Social Media Market Research Data Analysis Event Planning Market Analysis Social Media Outreach Consulting Team Leadership Fundraising Microsoft Suites Non Profit Volunteer Babysitting Academic Tutoring Quickbooks Communication Powerpoint Microsoft Office Microsoft Excel Leadership Public Speaking Microsoft Word Research Microsoft Powerpoint Spreadsheets Business Intelligence

Amanda Hsieh Education Details

Frequently Asked Questions about Amanda Hsieh

What company does Amanda Hsieh work for?

Amanda Hsieh works for Accenture

What is Amanda Hsieh's role at the current company?

Amanda Hsieh's current role is Strategy Manager.

What is Amanda Hsieh's email address?

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What is Amanda Hsieh's direct phone number?

Amanda Hsieh's direct phone number is +170788*****

What schools did Amanda Hsieh attend?

Amanda Hsieh attended University Of Michigan - Stephen M. Ross School Of Business, University Of California, Berkeley, Freie Universität Berlin.

What are some of Amanda Hsieh's interests?

Amanda Hsieh has interest in Children, Trying New Cuisine, Badminton, Jet Skiing, Economic Empowerment, Fashion, Education, Environment, Contemporary Art, Indoor Bouldering.

What skills is Amanda Hsieh known for?

Amanda Hsieh has skills like Visual Merchandising, Retail, Store Management, Store Operations, Customer Service, Inventory Management, Merchandising, Retail Sales, Sales, Operations Management, Profit, Inventory Control.

Who are Amanda Hsieh's colleagues?

Amanda Hsieh's colleagues are Virender Singh Dogra, Rajalakshmi R, Arunkumar Devarajan, Giulia Bortoluz, Iusica Tessaro, Ma Rexie Santiago, Azeefa Anjum Mohammed.

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