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Amanda is a Senior Strategy Consultant at Accenture who is passionate about helping clients reimagine their customer experience. She has worked with retail, telecommunications, insurance and government clients to help improve their customer loyalty through the development of frictionless and personalized experiences. Amanda has an MBA from the Ross School of Business at the University of Michigan and graduated from UC Berkeley with a degree in Economics. Amanda is also interested in the intersection of Business and Impact. She has helped social enterprises and non profits with strategic growth, allowing them to have a greater impact on the communities they serve.
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Strategy ManagerAccentureAtlanta, Ga, Us
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Senior Strategy ConsultantAccenture Aug 2022 - PresentAtlanta, Georgia, United States
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Civic Innovation InternEnfocus Inc Jun 2021 - Jul 2021 -
Mba ConsultantPsychotherapy Action Network (Psian) Mar 2021 - Apr 2021 -
Mba ConsultantThe Blood Cancer Foundation Of Michigan (Formerly Children'S Leukemia Foundation Of Michigan/Clf) Oct 2020 - Jan 2021 -
Strategy ConsultantAccenture Dec 2018 - Aug 2020Greater New York City Area-Designed virtual agent journeys for COVID-19 patients and exposed contacts to monitor theirsymptoms, freeing up capacity of contact tracers to focus on high priority items-Managed technical, legal and security requirements across 30 health jurisdictions to becompliant with government regulations-Designed 20 unemployment FAQs in one week, servicing 558k inquiries into theunemployment agency through a virtual agent-Managed pilot adoption for 40 customer service agents to drive tool adoption, 100% of agentsmet utilization target of using the tool on 85% of calls-Created a feedback form and synthesized recommendations for tool enhancements, resultingin 121 seconds of handle time savings and a 7% NPS improvement-Managed program KPI’s and created weekly reports for readouts with VP and director levelstakeholders-Oversaw workload of one junior member, providing biweekly coaching and peer review of work to ensure progression
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Senior Strategy AnalystAccenture Dec 2017 - Dec 2018Greater New York City Area-Facilitated workshops with various business units to co-create a chatbot experience to replacea live contact center agent, resulting in 70K voice call deflections per month-Managed grooming calls and communicated business requirements to technical developmentteam-Redesigned customer ordering process through design thinking exercises, identifying $46M insavings for the Care organization in the form of defected calls and handle time savings-Presented analysis and design recommendations to the VP of Technology, leading to a projectextension due to performance, client relationships and subject matter expertise
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Strategy AnalystAccenture Nov 2016 - Nov 2017Greater New York City Area
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Strategy Analyst InternAccenture Jun 2015 - Aug 2015San Francisco Bay Area
Amanda Hsieh Skills
Amanda Hsieh Education Details
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Master Of Business Administration - Mba -
Economics -
Bachelor’S Degree
Frequently Asked Questions about Amanda Hsieh
What company does Amanda Hsieh work for?
Amanda Hsieh works for Accenture
What is Amanda Hsieh's role at the current company?
Amanda Hsieh's current role is Strategy Manager.
What is Amanda Hsieh's email address?
Amanda Hsieh's email address is ah****@****cks.com
What is Amanda Hsieh's direct phone number?
Amanda Hsieh's direct phone number is +170788*****
What schools did Amanda Hsieh attend?
Amanda Hsieh attended University Of Michigan - Stephen M. Ross School Of Business, University Of California, Berkeley, Freie Universität Berlin.
What are some of Amanda Hsieh's interests?
Amanda Hsieh has interest in Children, Trying New Cuisine, Badminton, Jet Skiing, Economic Empowerment, Fashion, Education, Environment, Contemporary Art, Indoor Bouldering.
What skills is Amanda Hsieh known for?
Amanda Hsieh has skills like Visual Merchandising, Retail, Store Management, Store Operations, Customer Service, Inventory Management, Merchandising, Retail Sales, Sales, Operations Management, Profit, Inventory Control.
Who are Amanda Hsieh's colleagues?
Amanda Hsieh's colleagues are Virender Singh Dogra, Rajalakshmi R, Arunkumar Devarajan, Giulia Bortoluz, Iusica Tessaro, Ma Rexie Santiago, Azeefa Anjum Mohammed.
Not the Amanda Hsieh you were looking for?
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3us.hsbc.com, sovereignbank.com, santanderbank.com1 (877) 7XXXXXXX
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Amanda Hsieh
Multi-Asset Intern @Pinebridge Investment | Financial Technology Student At Georgia Institute Of TechnologyAtlanta, Ga -
Amanda Kuhl
United States7satx.rr.com, gmail.com, gmail.com, yahoo.com, optonline.net, climeco.com, globalaffairsassociates.com -
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