Amy Hsieh Email & Phone Number

South San Francisco, California, United States

South San Francisco, California, United States

• Act as the single point of contact for the patient, prescriber, and other health care professionals including infusion center support staff.
• Support MS/NMO patients in understanding their treatment journey, address clinical and non-clinical questions, identify and address barriers, provide resource referrals, and coordinate infusion treatment logistics on.
• Provides comprehensive and coordinated assistance to patients, and serves as a liaison between patients and their care providers (physicians, infusion center, etc.).
• Coordinate both externally and internally to ensure the best possible outcome for the patient.
• Assist in delivering a seamless model of access and care resources benefiting the patient, their physicians and infusion center personnel, where applicable.
• Maintain current subject matter expertise of MS marketplace dynamics and geographical/region trends.

South San Francisco, California, United States

• Act as the Regional Foundation Specialist overseeing 100+ accounts and evaluate patient eligibility for for the Genentech Patient Foundation (GPF).
• Function as the primary point of contact for patients, physicians, pharmacies and distributors, providing free Genentech products to eligible patients to improve promotional efforts.
• Provide a continually positive customer experience while accurately documenting all patient/physician calls in the system to improve organizational efforts.
• Consistently meet and exceed KPIs by prioritizing and completing patient service requests in a timely fashion.
• Process and enter complex information with attention to detail to ensure accuracy and strict compliance with applicable governing laws, policies and regulations.
• Collaborate closely with supervisors, team members and other departments to review eligibility and possible alternative services for optimal patient support.

South Francisco, CA

• Evaluate patient eligibility for Genentech Access to Care Foundation (GATCF).
• Coordinate delivery of Genentech product following all shipping policies and procedures.
• Provide customer focused support to patients and providers.
• Work collaboratively with peers to move casework forward.
• Assist patients and providers in enrollment process for assigned products.
• Actively supports product launches, line extensions and formulation changes.

San Ramon, CA

• Engaged in all facets of staff recruiting including creating and disseminating a detailed application form and thoroughly interviewing potential new hires, assuring the selection of qualified candidates for each.
• Built and maintained an improved employee file management system, obtaining proper documentation such as W-9 forms, work permits, job offer letters, time-off requests, certifications, etc. to enhance office organization.
• Developed and implemented creative training materials to boost staff performance.
• Organized and conducted new hire orientations guaranteeing all activities ran smoothly and efficiently.
• Devised and managed complex staff schedules.
• Served as the point of contact for a variety of HR-related questions such as time off, benefits, time cards, etc.

Walnut Creek, CA

• Retained a friendly and professional demeanor when greeting patients, checking insurance benefits and eligibility and accurately processing insurance claims and denials to improve patient relations efforts.
• Maintained a detailed calendar in order to schedule appointments at clinic and surgery centers.
• Coordinated with pharmaceutical representatives to maximize physician’s time and optimize pharmaceutical visits.
• Prepared patients for physician’s care and assisted with hemorrhoid banding and capsule endoscopy procedures.

Irvine, CA

• Provided exceptional and friendly patient care/customer service while obtaining medical history, chief complaints, vital signs and observing/reporting patient’s signs and symptoms.
• Processed patient confidentiality documents in a timely manner while strictly complying with all HIPPA policies.
• Arranged examination rooms for patient visits including stocking supplies, cleaning and sterilizing.
• Performed a variety of critical clerical/administrative duties to improve organizational efforts.
• Utilized strong Mandarin language skills to schedule appointments and explain procedures to patients.

Irvine, CA

• Delivered excellent student support by assisting and mentoring children ages 3-7 to increase student achievement.
• Properly graded various assignments, providing detailed feedback to drive continual learning.
• Closely monitored classrooms to ensure full student safety and security.
• Served as a check-in teacher aiding with student check-in, handling administrative tasks and assisting parents with registration.

The Rose, Mueller, And Greer Laboratories

• Participated in research for a Diet and Aging Project characterizing the evolutionary change in life history traits, aging, mortality, fecundity and other factors in populations of Drosophila melanogaster previously.
• Analyzed the changes when the populations were exposed to a diet they were adapted to for 10K+ generations before laboratory domestication.
• Prepared and produced weekly research reports and bibliographies for review by management.

Reeve-Irvine Research Center For Spinal Cord Injury

• Developed and managed a strategic project to improve the care of spinal cord patients through comparative effectiveness research and improved patient outcomes.
• Coordinated and conducted extensive tests on the number of recruitable SCI patients at the UCI medical center to administer clinical trials for acute therapies.
• Executed a number of key administrative duties including maintaining detailed records of all analyzed data, recorded procedures and results.

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Activities and Societies: Rotaract of UC Irvine – Board Member/Club Service Director of Fellowship, Physician Assistants Coming Together –.

Education record

Activities and Societies: Yearbook – Editor-in-Chief and Business Manager, Interact – Board Member/Senior Class Representative, UNICEF –.

Emt Program