Heather Mcfarlane Email & Phone Number

Tomball, Texas, United States

350-bed fully accredited acute care hospital offering a full range of healthcare services.- Director, 42-bed Acute Care Inpatient Medical/Surgical Unit with 58 team members. December 2022 to present.- Director, 12-bed Clinical Observation Unit with 9 team members. December 2023 to present.- Director, 17-bed Acute Care Orthopedic and Post-Op Unit with 8 team members, February 2024 to present.- Interim Director, 41-bed Acute Care Inpatient Medical/Telemetry and Designated… Show more 350-bed fully accredited acute care hospital offering a full range of healthcare services.- Director, 42-bed Acute Care Inpatient Medical/Surgical Unit with 58 team members. December 2022 to present.- Director, 12-bed Clinical Observation Unit with 9 team members. December 2023 to present.- Director, 17-bed Acute Care Orthopedic and Post-Op Unit with 8 team members, February 2024 to present.- Interim Director, 41-bed Acute Care Inpatient Medical/Telemetry and Designated Stroke Unit with 70 team members, September-December 2023• Supervised 75 team members and 2 managers, supporting 71 patient beds, across 3 patient units. • Increased employee engagement score by 22 points, May 2024, highest increase in division. • Improved patient experience score by 27 points over 12 months, 2023.• Opened 12-bed Clinical Decision Unit, managing tasks/deliverables across 16 ancillary areas.• Served as interim director for 41-bed, 70 staff unit and grew unit manager to director level leader. • Developed 7 resources deployed facility wide to address gaps and meet accreditation survey goals.• Implemented and supported multiple task forces and committees that resulted in decreased length of stay, increased patient mobility, and improved communications and retention across skill sets.• Consistently identified areas of opportunity for process improvement and optimization. Show less

Tomball, Texas, United States

Promoted from Unit Manager to Unit Director.• Implemented RN/LVN/CNA team nursing model for a cohort of 55 employees on a 42-bed unit.• Increased employee engagement ratings in 4 months by 20 points, Oct 2022. • Introduced 8 initiatives to improve unit performance and increase patient safety. • Orchestrated rollout of 4 process improvement tools to charge nurses. • Onboarded new nurses with a focus on mentoring, sustaining, and role modeling care delivery.• Developed… Show more Promoted from Unit Manager to Unit Director.• Implemented RN/LVN/CNA team nursing model for a cohort of 55 employees on a 42-bed unit.• Increased employee engagement ratings in 4 months by 20 points, Oct 2022. • Introduced 8 initiatives to improve unit performance and increase patient safety. • Orchestrated rollout of 4 process improvement tools to charge nurses. • Onboarded new nurses with a focus on mentoring, sustaining, and role modeling care delivery.• Developed new employee orientation packet to improve retention and communication. • Improved patient care experience for 42-bed unit with an average 25% daily turnover rate.• Devised ways to improve unit communication for all team members and within same skillset.• Selected as a Leadership Development Program participant, completing 144 training hours.• Managed nursing unit and clinical impact of multi-month building renovations, including collapsing working areas and optimizing use of space, adhering to code restrictions and life safety guidelines, and ensuring patient and staff satisfaction. Show less

Tomball, Texas, United States

Promoted from Bedside Nurse to Unit Nurse Manager.• Provided acute nursing care to patients, ranging from adults to geriatrics, at a ratio of 6:1.• Implemented nursing interventions, monitored vital parameters, evaluated medical conditions.• Collaborated with multi-disciplinary team, including physicians, case managers, and therapy specialists, to identify and address patient barriers to reduce length of hospitalization. • Performed as preceptor assisting with training and… Show more Promoted from Bedside Nurse to Unit Nurse Manager.• Provided acute nursing care to patients, ranging from adults to geriatrics, at a ratio of 6:1.• Implemented nursing interventions, monitored vital parameters, evaluated medical conditions.• Collaborated with multi-disciplinary team, including physicians, case managers, and therapy specialists, to identify and address patient barriers to reduce length of hospitalization. • Performed as preceptor assisting with training and development of new staff nurses. • Selected to be a participant in the StaRN (Specialty Training Apprenticeship for Registered Nurses) program. Attended professional development workshops related to program. Show less

Houston, Texas, United States

120 bed skilled nursing facility offering post-acute care, short-term rehabilitation, and long-term healthcare services. Affiliate entity location of The Ensign Group, Inc. • Responsible for medical technicians, certified nursing assistants, and delegating patient care.• Supported an average caseload of 25+ patients in the provision of preventative health care.• Administered COVID care, IV therapy, enteral nutrition, and wound treatment.• Assessed, planned, and evaluated… Show more 120 bed skilled nursing facility offering post-acute care, short-term rehabilitation, and long-term healthcare services. Affiliate entity location of The Ensign Group, Inc. • Responsible for medical technicians, certified nursing assistants, and delegating patient care.• Supported an average caseload of 25+ patients in the provision of preventative health care.• Administered COVID care, IV therapy, enteral nutrition, and wound treatment.• Assessed, planned, and evaluated patient care needs and provided patient education.• Reported to physicians about change of condition, symptom progression observed in patients.• Maintained concise and accurate patient records using PointClickCare EHR software. • Tracked patient medication management, nutritional regimes, and alterations in behavior. Show less

Greater Chicago Area

Training and consulting firm specializing in Microsoft SharePoint services, implementations, education, and design for a national and international client base.• Grew consulting business revenue by 43%.• Designed and taught 9 courses that totaled over 130 instructional hours.• Delivered course materials both online and in the classroom 20 times a year. • Generated course content that included visual aids, lecture summaries, technical walk-throughs, and labs. • Optimized… Show more Training and consulting firm specializing in Microsoft SharePoint services, implementations, education, and design for a national and international client base.• Grew consulting business revenue by 43%.• Designed and taught 9 courses that totaled over 130 instructional hours.• Delivered course materials both online and in the classroom 20 times a year. • Generated course content that included visual aids, lecture summaries, technical walk-throughs, and labs. • Optimized accounting processes, client relationship management, and service agreements. • Contributed to over 50 completed projects for consulting clients.• Generated over 200 marketing campaigns.• Improved outreach and growth programs for 4 social networks. • Worked remotely and traveled extensively to serve the needs for our clients. Show less

Houston, Texas Area

Independent consulting firm specializing in Microsoft SharePoint design, web design, consulting, taxonomy, and training services for clients across the United States.• Awarded 14 consulting contracts.• Grew and managed a new business including marketing, accounting, and client relationship management. • Completed projects for branding, user interface customizations, taxonomy, organization and design.• Achieved industry leader status for Microsoft SharePoint branding and… Show more Independent consulting firm specializing in Microsoft SharePoint design, web design, consulting, taxonomy, and training services for clients across the United States.• Awarded 14 consulting contracts.• Grew and managed a new business including marketing, accounting, and client relationship management. • Completed projects for branding, user interface customizations, taxonomy, organization and design.• Achieved industry leader status for Microsoft SharePoint branding and design. Show less

Glendale, Ca

Consulting firm specializing in Microsoft SharePoint products and technologies.• Generated and managed a new online training product that was first of its kind.• Maximized, designed, and maintained the marketing web site.• Optimized and organized all training department activities. • Developed, designed and deployed multiple web sites for client intranets.

Jacksonville, Florida Area

International provider of financial services technology and outsourcing services for the global market.• Designed and deployed web sites and online resources for 25,000+ global employees.• Achieved a team lead and mentor position for web site support team of 5 people.• Produced over 10 portal web sites and supported over 700 team web sites.• Generated a new employee intranet from the ground up for over 25,000 employees. • Created and delivered training materials to over… Show more International provider of financial services technology and outsourcing services for the global market.• Designed and deployed web sites and online resources for 25,000+ global employees.• Achieved a team lead and mentor position for web site support team of 5 people.• Produced over 10 portal web sites and supported over 700 team web sites.• Generated a new employee intranet from the ground up for over 25,000 employees. • Created and delivered training materials to over 200 employees. • Improved the flow of internal information, employee productivity and communications through design and implementation of front ends for internal online applications including a call center web application, divisional portal, sales intranet, and a client information repository site.• Designed and implemented front ends for financial web applications including online banking for retail banks, internal procurement, e-commerce sites and electronic bill presentment and payment.• Served as liaison between the clients, business analysts and development team. Show less

Houston, Texas Area

Financial services technology and software.• Designed and implemented the front end for an online banking application for retail banks.• Designed all company marketing collateral, materials, advertisements, publications and web site.

Master'S Degree, Nursing Leadership And Management

Activities and Societies: Three-time recipient of WGU Excellence Award for academic performance

Bachelor Of Science - Bs, Nursing

Activities and Societies: Recipient of WGU Excellence Award for academic performance

Associate Of Applied Science Degree In Nursing, Registered Nursing/Registered Nurse, 3.72

Activities and Societies: National Student Nurses’ Association, Phi Theta Kappa Honor Society

Associate Of Applied Science Degree In Visual Communications, Visual Communications, 3.86

Activities and Societies: Honors Graduate