Heather Steele Email & Phone Number

Grand Rapids, Michigan, United States

Mechanical Contracting

Muskegon, Michigan, United States

Strategically develop and implement standard operating procedures, workflows, and service delivery approaches within day center operations that align with the PACE model of care and organizational mission. -Provide direct oversight of the day center staff among various departments including certified nurse aides, recreational therapists, spiritual therapists, administrative assistants, and food-service concierges-Foster a culture of high service excellence, utilizing a positive approach through team member engagement, team building, ongoing training, and education-Participate as an engaged member of the Interdisciplinary Team (IDT), communicate participant needs in a timely manner, make recommendations for supports and services, and co-develop meaningful and effective interventions for participant life plans-Actively engage in committee functions for the organization, initiate process improvement activities using the PDSA process, participate as a member of the QAPI Committee, facilitate Participant Advisory Council meetings, and advance organizational practice as a crucial member of the management team-Support proper use of EMR and help team members maximize functionality of technology through data analyses and prioritization-Respond and participate in after-hour emergent conditions such as adverse weather, mass evacuation, or disaster

Grand Rapids, Michigan, United States

Improvement and implementation of role-specific training processes in promotion of organization’s mission and guiding beliefs.-Communicated and collaborated with cross-departmental management to identify training needs, map out developmental plans, and implement strategies for new and existing team members-Cultivated a welcoming, supportive environment, unique to individual and team-oriented needs and goals, through hands-on experience-Actively engaged with new and current team members - inviting and documenting feedback, reporting comprehensive findings with innovative approaches to leadership-Served as a comprehensive leader, providing training, guidance, resources, and compassion to residents, caregivers, and the community

Grand Rapids, Michigan, United States

Develop and enhance the Aldi customer experience through daily operations, provide coaching/training to staff that is supportive, and promote key metrics set by leadership. -Lead the store’s financial performance through managing in-store calls/concerns, labor management, product availability, and store cleanliness -Managed store ordering and inventory levels-Developed and implemented new processes to meet and exceed store financial and workflow objectives-Handled logistics and placement of grocery, cooler, freezer and fresh produce in a fast-paced environment -Certified that all incoming product met or exceeded quality benchmarks and protocols

Mount Pleasant, Michigan, United States

Responsible for daily operations including: customer service, stocking, inventory management, preparing products, and maintaining store conditions. -Managed the customer service desk to resolve customer issues and concerns -Received and merchandised products, ensuring proper rotation and product quality -Ensured that customer transactions were handled accurately and efficiently through point of sale 2013 “Best Cashier” in Isabella and Gratiot Counties -Celebrated Service Award

Lakeview, Michigan, United States

Responsible for daily operations of the store, customer experience, and forecasting.-Managed the customer service desk to resolve customer issues and concerns -Performed quality control audits for all departments-Maintained and forecasted inventory levels for several sectors