Hailey Stover Email & Phone Number

Winston-Salem, North Carolina, United States

Supports the Closing Function and maintains responsibility for the loan closing process from term sheet through funding with internal deal team, the client, and third parties. Accountable for ensuring that deal is in compliance with the Company credit policies, procedures, approvals, and regulatory requirements. Focus is on transactions of high size, risk, complexity and/or industry specialization (focusing on a mix of secured and unsecured transactions, and limited industry specialization) as well as agented transactions including Left Lead deals and Loan Sales Trading Transactions.

Cookeville, Tn

Ensure that employees are following established policies, procedures, guidelines, regulations and laws to protect both our clients and our Company from any unnecessary risk. Scheduling and conducting coaching sessions, side-by-sides, and silent monitoring phone calls on a daily basis while documenting findings and using a variety of management tools to meet employees specific learning styles. Creating a daily schedule that requires having efficient time management skills as well as a careful attention to detail and service levels.

Cookeville, Tn

Use company policies to determine if there is an immediate resolution to a customer issue or if that issue requires managerial input. Answer incoming customer phone calls and take appropriate action for each call while maintaining customer satisfaction ratings based on criteria set forth by the company. Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.