1. Daily Sales Order Reception and Coordination:-Efficiently managed sales order reception and entry using the SAP and DX ERP system.2. LSP (Logistics Service Provider) Contact Window:-Acted as the primary point of contact for logistics partners.-Managed delivery and return inquiries, ensuring smooth operations.3. Customer Complaint Handling:-Responded to customer inquiries and concerns via the consumer hotline.-Monitored complaint resolution processes, collaborating with relevant stakeholders.-Evaluated outcomes to enhance customer satisfaction.4. Supply Chain Functional Competency Development – Customer Service:-Continuously improved customer service processes within the supply chain.-Developed competencies related to customer service excellence.

1. Optimized key conversion points in the onboarding funnel through tableau, and made the driver onboarding conversion rate raise from 15% up to 25%.2. Predicted and analyze number of orders, and planned project to enhance the driver-taken-order rate to fulfill the driver pool and ensure the overall success of Driver Operations in respective markets3. Project execution and management: -Driver APP user experience survey-Driver referral driver -Truck drivers survey4. Build up the training plan for newbies

1. Provide administrative support to organizers, teachers and students associated with a specified course2. Hold chorus concerts which about 400 audiences attended twice a year 3. Supported teachers by helping to supervise activities in the classroom, working with 5-8 year-old children on an individual, small group or whole class basis, and communicating with students’ parents about students

1. Executed cold calling, relationship maintaining, onboarding restaurant.2. Achieved more than 125% sales target individually in new service area Penghu in Nov, 2019 .3. Launched new service area to Penghu, Keelung, Taoyuan, and Chiayi.