Delivery Manager / Nir
'S-Hertogenbosch
Member of internal committee for upkeep and development of the implementation method for our software suite. This includes the training of consultants, improvement of the method itsself through committee work, updating of the method and implementation of the method in the internal organisation as well as at certified partners.Delivery: Management of entire delivery process with regards to Designing the process, Keeping it up to date, and reporting on it. Key in managing process of major (generation) release of CRM SoftwareEmployee for the Marketing department with regards to Episerver Content Management, design and execution of periodical communication through means of e-mail marketing, design and creation of concepts for the initiated Lead Nurturing Program. Ambassador to usage of social media across the organisation as a framework toolset for day to day use and generation of new business as well as value added service to existing customers.CRM Responsible: Responsible for Benelux Subsidiary interests towards the CRM System configuration. Internal application manager representing employee interests.Responsible for maintenance, distribution and expansion of the Business Intelligence solutions available within the internal CRM solution. Use of SuperOffice Reporter Studio, SAINT and Business Objects Crystal Reports.Employee for the sales department in pre-sales. Internal support of Accountmanagers consisting of maintenance and client installation of Offer-generator module, Advice on solution architecture to be offered to prospects, advice on content for RFI's, RFP's and RFQ's and Scoping & matching the implementation services to be offered.Member of Competence Centre, with aim of getting new business consultants up to speed regarding knowledge and expertise. Creation and maintenance of training program within Competence Centre. Advisory project management towards certified partners where needed. Speaker at seminars.