Tom Huffman Email & Phone Number

Parker, Co, Us

Denver, Colorado

Promoted in September 2023 from Business Development Manager to Senior Business Development Manager, inherited expanded responsibilities including consistently improving business practices and sales techniques. Directly report to the National Sales Manager; drive volume and revenue growth across multiple states (CO, UT, NV, and WY) by implementing effective strategies for the Credit Application System, eContracting and F&I Menu Services.Create and implement effective account strategies, as well as maintain meticulous contact plans to enhance sales closures and facilitate comprehensive training programs.Cultivate enduring account relationships with key stakeholders comprising dealerships, technology partners, and bank partners in the automotive industry to ensure high levels of customer satisfaction and retention.Mentor other Business Development Managers by sharing expertise and market insights to elevate team capabilities and performance metrics. Develop and deliver comprehensive training and product demonstrations both in-person and via MS Teams to maximize the adoption of RouteOne products.Champion customer needs and provide insights to the product team to inform enhancements, as well as ensure RouteOne remains a market leader in dealership technologies.Serve as RouteOne’s primary in-market contact, responsible for expertly handling multiple daily inquiries and calls from customers, partners, and Business Development Managers to optimize functionality and user experience.Expand RouteOne’s network and influence by cultivating relationships with Dealer Management System representatives, external finance sources, and Customer Relationship Management representatives to bolster field sales support and training.

Drive the attainment of revenue, growth and sustainability goals by developing and executing on sales and finance strategies. Build, develop and help lead a team of 15 sales and finance associates, providing coaching, direction and support to ensure the attainment of challenging sales targets. Hold direct accountability for the promotion and sale of aftermarket and ancillary products, including warranties and gap insurance to drive revenue improvements. Establish partnerships with local banks and credit unions to assist clients in securing loan approvals and exceptions to maintain a high level of customer satisfaction and retention.Supported the continuous growth of sales revenue by achieving an average of $1,600 in aftermarket and ancillary sales per unit in 2017.Contributed to a 6% YOY increase in total gross profit for the department, achieving record-breaking numbers in both March and November of 2017.Initiated the development and implementation of a training program for all sales and finance associates.Developed and delivered training for new associates on the full sales process, including presenting pricing and finance, as well as closing the deal. Drafted scripts for associates to ensure optimal performance.Selected to participate in the interviewing and hiring process for new associates, screening candidates to ensure the best individuals are chosen based on credentials and sales strengths.Led the implementation of the 10 Step Sales Process, driving improvements to existing process; created a script for a key step for the sales process, Brand Value Story. Wrote the script to ensure brand messaging consistency across the department.Introduced a new phone sales process, developing standards and procedures, which led to sales increase.Partnered with Sales department to resolve outstanding CIT to expedite funding.

Developed and led a high-performing sales and financial staff of 14, providing ongoing coaching and support to ensure the attainment of challenging sales quotas. Provided complete oversight of sales, service and profitability for both the New and Used Car departments, developing and implementing strategies and initiatives for delivering growth improvements. Held direct accountability for monitoring KPIs (key performance indicators), conducting market analysis, forecasting sales, developing goals/targets and providing staff development and training.Exceeded sales expectations, delivering 10% YOY gross sales increase/total volume improvements. Achieved company and regional CSI (customer service index) goals each year by training all team members in exceeding customer expectations through close, personalized service.Provided strategic leadership of the F&I department, increasing profit per unit by 15% through the introduction of new targeted strategies and promotions.Developed and implemented new promotional marketing strategies to enhance showroom traffic, which resulted in an increase in close rate percentages.Designed and delivered training for sales team on conducting outbound calls, prospecting potential customers, capturing sales opportunities and executing the full sales process.

Initially hired to promote and sell vehicles to diverse clientele, developing and executing on sales strategies to achieve sales targets. Quickly promoted to Internet Director, responsible for leading a team of 3 through the full sales process. Provided complete oversight of the planning and management of Ecommerce department activities.Achieved #1 Sales Guide status for all GM stores in the central region in total volume and front end gross profit.Ranked #2 overall in total gross profit for 2007, which included F&I results.Exceeded industry expectations for average closing percentage through a high volume of prospecting and securing new customers.

Cross-sold diverse financial products while delivering quality customer service. Achieved loan production while assuming accountability for the mortgage loan process from application to closing. Demonstrated knowledge of lending programs, banking policies and federal and state regulatory requirements.Increased total loan volume by 66%, achieving $12M total in FY 2015.Led the rollout of the Reverse Mortgage program for company generating $1M in funds; identified different lenders and banks and implemented process standards.Recognized as an expert in originating various loan packages, including conventional, FHA/VA and HECM Reverse Mortgages.

Provided strategic leadership of sales operations across an 8-location district, with total annual sales of $2M+. Managed daily operations, including staff development and leadership, budget planning, customer service, business development and P&L analysis/management.Built, developed and led a staff of 25 associates across all locations; handled recruitment, interviewing,screening and training process.Partnered with vendor field representatives to coordinate market development programs and present special product offerings.Received multiple bonuses and travel rewards by leading team to achieving Highest Category Sales companywide for various product categories.Earned the Commercial Top Gun Award for District Sales Manager of the Year, Rocky Mountain Region.Led team to achieving YOY sales growth through ongoing development and coaching.