• Manage Service Advisors and Technicians to ensure efficient customer service.• Created work orders and resolve customer concerns promptly.• Foster a safe and friendly work environment to enhance team productivity.• Support Advisors in reaching their goals and recognized staff achievements.

• Provided exceptional customer service, handling appointments and quoting jobs efficiently.• Utilized sales skills to meet customer needs and ensure satisfaction.• Created work orders and maintained a safe and community-based environment at Murray GM Moose Jaw.

Managed commodity loads for truck drivers, fostering relationships with freight companies and buyers/sellers, ensuring top-tier customer service.• Secured loads for drivers to maximize pay• Developed strong relationships with industry partners• Ensured trailers met high standards for livestock transportation

- Manage office staff, create work schedules for both ATM's and TM's.- Participate in daily conference calls, speaking on terminal metrics, current terminal situation and any foreseeable issues. - Ensure compliance with company safety policies and rules for all union and non-unionized employees, as well as the safety hazard process is followed and complied with protocol.- Ensure the safety hazard process is followed and complied with as outlined in policy.- Conduct comprehensive investigation into all accidents and injuries to determine cause and recommend corrective action and/or discipline as required.- When required assist the Assistant Trainmaster in initiating the development and implementation of contingency plans based on guidelines provided.- Ensure proper execution and compliance of the Yard Operating Plan for the next 12-18 hours.- Ensure requirements for Operating Plan and proper train marshalling are met daily.- Review daily metrics, On Time Permormance for originating trains,ensure plans are in place to service local customers daily and develop corrective action plans as needed.- Work in partnership with Mechanical Services, Engineering Services to build and foster an improved working relationship to the benefit of all parties.