Exceptionally motivated, senior marketer with proven track record using digital and direct marketing strategy to deliver record sales growth. IDM qualified (Dip IDM), results driven graduate (MA Cantab) with over 10 years experience managing people, projects and data to attract customers and help them spend more.✔ USES DIGITAL MARKETING STRATEGY TO DRIVE GROWTH.Developed and implemented marketing strategy to deliver unprecedented sales growth in my last 4 roles. Exceeded sales targets four years in a row from 2013-2016 and grew sales 60% marketing one of the UK’s biggest family events, In the Night Garden Live.✔ OPTIMISES WEBSITES AND CONTENT TO BOOST SALES. Optimised sales copy for Familytickets.com which produced a 72% increase in conversion rate on key product pages. Launched new responsive website for Nightgardenlive.com. Increased Revenue Per Visitor by 39% and conversion rate 22%.✔ BUILDS EFFECTIVE MARKETING TEAMS.Experienced building new marketing functions and teams. Grew marketing department from 0-6 for Minor Entertainment/Family Tickets. My appraisal noted: "Hugh demonstrates an ambition to improve our collective achievements.... He is very committed to his work and his colleagues... his team clearly enjoy working with him as much as I do".✔ USES INSIGHT TO FIND SOLUTIONS THAT TRANSFORM RESULTS.Developed top rated iOS app for In the Night Garden Live based on GA data showing over 80% of website users had iPhones and were searching for kids’ games. App improved conversion by 20 times and contributed over £350k additional sales.✔ HELPS CUSTOMERS SPEND MORE.Expert relationship builder. Knows how to keep customers. Sent personalised thank you cards and emails at Theatre Royal Stratford East which grew active customers 36%.✔ DRIVES POSITIVE CHANGE.Experienced presenting to board members and investors. Gave a 12 minute presentation to the board of Theatre Royal Stratford East proposing a major pricing review – a delicate/controversial area. Got unanimous applause, proposal agreed and congratulated for giving the best presentation the board had ever seen.✔ DIRECTOR AND BOARD LEVEL EXPERIENCE.Appointed company director and board member at Jazzwise. Presented monthly updates to board and investors as Head of Sales and Marketing at Family Tickets.✔ EXPERT PERSUASIVE COPYWRITERStudied the world’s top copywriters and used their tips to sell everything from insurance and subscriptions to cream cheese (writing the words for boursin.co.uk to accompany a national tv campaign), plus selling over 1 million tickets for shows and events.
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Crm LeadWavysail LtdLondon, Gb -
Marketing Strategy DirectorLayered Reality Nov 2023 - PresentLondon, England, United Kingdom -
Performance Marketing DirectorLayered Reality Oct 2022 - Nov 2023London, England, United Kingdom -
Interim Marketing DirectorLayered Reality Oct 2021 - Nov 2022London, England, United Kingdom -
Head Of MarketingLayered Reality™ Jun 2020 - Dec 2021London, England, United Kingdom -
Head Of Sales And MarketingFamily Tickets Ltd Nov 2017 - Jun 2020London, United KingdomLaunched new website for start up selling tickets to top UK shows and attractions now valued at £1.5 million.• Developed Family Tickets’ branding, identity, tone of voice, vision, mission & values and marketing strategy.• Led website launch to go live, including lead generation and sales funnel setup, and user testing.• Tripled email sign ups > 85k.• Increased total value of client ticket sales > 6.2 times in the first 3 months.• Wrote marketing plan for launch including competitor analysis, situation analysis and customer insights.• Decided website requirements and marketing integrations. Chose Shopify Plus as ecommerce platform and briefed integrations with Bronto, YotPo, Klevu.• Managed the company's two departmental managers: Marketing Manager and Audience Services Manager.• Hired and trained 3 new marketing team members.• Managed website launch including, including solving eticket delivery, testing and sign off before go live, and user testing.• Pitched to new B2B clients working with Head of Business development.► See https://www.familytickets.com/ -
Head Of MarketingTheatre Royal Stratford East Sep 2016 - Nov 2017London, United KingdomResponsible for marketing shows at Theatre Royal Stratford East.• Generated 36% growth in active customers 2016-2017.• Broke box office records two years in a row marketing 2016 and 2017 pantos. Both shows sold more tickets than any previous show since the theatre opened in 1884.• Increased both total audience attendance and ticket income by 29% in 2016-2017 using direct and digital marketing tactics – reversing 13% revenue drop of previous 3 years.• Launched a full-scale pricing review to improve demand management and maximise income with data-driven consulting firm TRG Arts.• Managed a team of 4. -
Marketing ManagerMinor Entertainment Ltd Dec 2012 - Sep 2016Responsible for marketing one of the UK’s biggest family events In the Night Garden Live.• Grew sales 60% in 4 years, breaking all previous sales records 4 years in a row.• Grew email list from 79k to over 320k.• Built marketing department from 1 to 4 people.• Developed an online advent calendar with free gifts and customer focused content that increased conversion by 50 times.• Launched a top rated iPhone app on the Apple App Store that increased ticket conversion rate by 20 times.• Grew Facebook fans from 12k in 2013 to 102,946 in 2016.• Launched a mobile responsive website, integrated with ticketing system API andemail marketing automation, with blog and video content as landing pages.• Split tested hundreds of email broadcasts. Automated winners to promote early booking and grow income and referrals from bookers and non-bookers.• Briefed and developed new promo videos and production photography.• Managed key freelancers such as PR consultants, designers and web developers.• Managed online ad campaigns profitably: search and remarketing PPC on Google Ads, Facebook and other networks. -
Marketing DirectorJazzwise Publications Limited Oct 2006 - Dec 2012London, United KingdomResponsible for marketing specialist music website jazzwise.com selling music education products, courses and magazine subscriptions.• Launched the first CMS driven website for Jazzwise magazine and generated over 1 million hits per month for jazzwise.com from reviews and SEO articles.• Introduced next day dispatch and a no-quibble guarantee dramatically improving jazzwise.com customer service: 98% now rate it good or excellent.• Appointed as company board member.• Line managed team of 5. -
Operations And Marketing ManagerJazzwise Publications Limited Nov 2001 - Sep 2006London, United KingdomHired to develop systems and marketing for specialist music publisher and mail order firm.• Launched company’s first online store jazzwise.com and grew it to account for 60% of sales revenue.• Took company from record loss to record profit in my first year.• Doubled course enrolments and grew course sales 152% in 2 years.• Installed two CRM/mail order systems with website integration to handle demand.• Automated online magazine subscriptions order processing and reminder letters.
Hugh Gledhill Education Details
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The Institute Of Direct And Digital Marketing (Idm)(Credit)
Frequently Asked Questions about Hugh Gledhill
What company does Hugh Gledhill work for?
Hugh Gledhill works for Wavysail Ltd
What is Hugh Gledhill's role at the current company?
Hugh Gledhill's current role is CRM Lead.
What schools did Hugh Gledhill attend?
Hugh Gledhill attended The Institute Of Direct And Digital Marketing (Idm), University Of Cambridge.
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Hugh Gledhill
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Hugh Gledhill
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