Hugo Andres Jaime Baron Email & Phone Number

Bucaramanga, Co

Remoto

Developed automation solutions using GoHighLevel and various tools to enhance CRM functionality.Automated appointment scheduling, Slack notifications, and dashboard feeds to streamline operations.Created and deployed custom scripts to Virtual Private Servers (VPS) ensuring seamless service availability.Integrated multiple systems and applications to improve overall efficiency and productivity.Key Skills:CRM AutomationGoHighLevelScript DevelopmentVPS DeploymentSystems IntegrationWorkflow OptimizationDashboard ManagementSlack Automation

Perímetro Urbano Bucaramanga, Santander, Colombia

As the Software Developer at Optica Vision Natural, I spearhead the management and enhancement of our e-commerce platform, ensuring operational excellence and superior user experience. My role encompasses a wide array of responsibilities, from routine maintenance to advanced performance optimization, all aimed at keeping our website at the peak of efficiency and accessibility.Key Contributions:Website Maintenance & Management: Ensuring site reliability and security, addressing issues promptly to prevent downtime.Performance Optimization: Implementing changes that boost site responsiveness and speed, enhancing user satisfaction.Feature Implementation: Leading the development of new features to meet user needs, driving engagement and satisfaction.Operational Excellence: Maintaining seamless site functionality, with a keen focus on user experience and operational integrity.Achievements:Increased User Engagement: Successfully raised site sessions by over 30%, reflecting enhanced user engagement.Boosted Sales & Conversion Rates: Achieved a 170% increase in total sales and improved the conversion rate by 72%, significantly contributing to the company's growth and profitability.In my tenure, I've not only focused on the technical aspects of my role but also on the broader impact of my work on the company's success. My efforts have directly contributed to improving user experience, driving significant growth in sales and conversion rates, and positioning Optica Vision Natural as a leader in the optical e-commerce sector.I am passionate about leveraging technology to drive business growth and am always looking for innovative solutions to enhance our platform and serve our customers better.

Orlando, Florida, Estados Unidos

Experience: Automation DeveloperDeveloped automation solutions using GoHighLevel and various tools to enhance CRM functionality.Automated appointment scheduling, Slack notifications, and dashboard feeds to streamline operations.Created and deployed custom scripts to Virtual Private Servers (VPS) ensuring seamless service availability.Integrated multiple systems and applications to improve overall efficiency and productivity.Key Skills:CRM AutomationGoHighLevelScript DevelopmentVPS DeploymentSystems IntegrationWorkflow OptimizationDashboard ManagementSlack Automation

Área Metropolitana De Bucaramanga

As a valued staff member, I held a leadership position where I led a dedicated team, ensuring adherence to established guidelines while collaboratively working to elevate the overall customer experience. My responsibilities included strategizing and implementing game plans aimed at enhancing team performance. Central to this role was the focus on identifying opportunities for individual team members, providing them with support and guidance to bolster their skills and ultimately elevate the quality of customer interactions.Key Contributions:Team Leadership: Provided strong and effective leadership, guiding the team in accordance with established guidelines to consistently deliver exceptional customer experiences.Collaborative Improvement: Fostered a culture of collaboration within the team, encouraging active participation and input from all members to collectively enhance the overall customer experience.Performance Optimization: Strategically devised game plans to uplift team performance, resulting in quantifiable improvements in customer satisfaction and service delivery.Individual Growth and Development: Identified areas of opportunity for individual team members and offered personalized coaching and mentoring to bolster their skills and competencies, thereby enhancing their ability to deliver outstanding customer experiences.Peak Performance: In the months of June and July, the team achieved excellence, reaching peak performance levels and exceeding expectations in providing top-notch customer service.As a passionate leader, I am dedicated to creating a dynamic and nurturing environment that encourages both personal and professional growth, empowering each team member to reach their full potential in delivering exceptional customer experiences.

Área Metropolitana De Bucaramanga

In my role as a Customer Service Specialist at one of the world's largest e-commerce companies, I had the privilege of being a crucial part of the Payments Department. I was responsible for providing exceptional customer service to individuals from the United States, Australia, United Kingdom, and Canada, ensuring they received seamless assistance in setting up their payment methods accurately. Working directly with customers, I was fully committed to delivering the best customer experience during every interaction.Key Responsibilities and Achievements:Customer Engagement: Engaged with customers from diverse regions, empathetically addressing their queries, concerns, and requests related to payment setup. My dedication to ensuring their satisfaction contributed to building long-lasting relationships with the clientele.Global Expertise: Gained extensive knowledge of payment processes and regulations in multiple countries, effectively guiding customers through the complexities of international transactions.Process Improvement: Proactively identified areas for process enhancement and contributed valuable insights to streamline workflows, resulting in increased efficiency and improved customer service.Customer Education: Thrived in educating customers about our products and services, ensuring they made informed decisions that best suited their needs and preferences.Adaptability and Resilience: Demonstrated adaptability in handling a high volume of customer interactions while remaining composed under pressure, resolving issues promptly and efficiently.Collaboration: Collaborated effectively with cross-functional teams, fostering a harmonious work environment and ensuring a seamless customer experience across all touchpoints.Multicultural Communication: Developed strong interpersonal skills, enabling effective communication with customers from diverse cultural backgrounds, building trust, and surpassing language barriers.

As a dedicated and accomplished Project Manager at Inversiones Y Construcciones H.D Construction Company, I had the privilege of leading and managing high-profile government building projects over a rewarding period of four years. In this role, I demonstrated exceptional expertise in overseeing all aspects of the projects, ensuring their successful completion within strict timelines and budgets, while maintaining the highest standards of quality and compliance.Key Achievements:Project Success Rate: Maintained an outstanding project success rate of 95%, delivering multiple government building projects on time and within budget, showcasing a consistent commitment to project excellence and stakeholder satisfaction.Government Contract Management: Leveraged my in-depth knowledge of government contracting processes and compliance requirements to effectively manage contracts with PTAR and PTAP. This resulted in seamless communication, streamlined approvals, and minimized delays throughout the project lifecycle.Budget and Resource Management: Demonstrated keen financial acumen by meticulously planning, monitoring, and controlling project budgets. My strategic cost-saving initiatives and resource allocation strategies contributed to maximizing efficiency and project profitability.Team Leadership and Collaboration: Led a cross-functional team of construction professionals, fostering a cohesive work environment that encouraged innovation, collaboration, and a shared commitment to project success. My approachable leadership style promoted open communication and creative problem-solving.Stakeholder Engagement: Maintained strong and positive relationships with government representatives, stakeholders, and project partners. Skillful negotiation and effective communication ensured alignment with project objectives and the successful resolution of potential issues.