Hugo Mello Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Oakville, Ontario

- Worked daily as the main test user and administrator for software made specifically for the Loan Industry such as Inovatec Compass (Loan Originating System), Dealertrack, SCI CreditDriver, RouteOne (all Dealer Management Systems)- Created and executed business acceptance testing including preparation of test plans, execution of test cases, documentation.

Oakville, Ontario, Canada

Barrie, ON

• Provide excellent customer service by assisting patrons with inquiries, issues, disputes and complaints
• Opening and closing of the Library always on time requiring great time management skills
• Provide basic direction, information and instruction to patrons on all of the library services and technology
• Organize and shelf books used by the patrons which require high organization skills and attention to detail
• Maintain the library tidy and organized
• Other tasks would include: Checking in and out books, answering the phone, collecting fines and handling other cash transactions including selling print credits, record and tally usage statistics and exit gate readings

Mississauga, Ontario, Canada

• Verified discounts offered on a monthly basis through the Nissan Market Shield program to ensure they were appropriate to the market.
• Provided ad-hoc analytical support extracting data from multiple sources, transforming data into usable formats for use in business cases or presentations
• Audited on reimbursement claims by validating RO’s (found more than $50,000 on invalid claims that were returned to the company)
• Compiled Sales Trackers for all parts and accessory promotions in market and communicated those trackers to the team in a timely manner
• Researched into comparable products in the market and reviewed profit margins for NCI and the dealers with recommendations on pricing actions based on research outcomes for more than 10,000 parts

Brasília Area, Brazil

• Analyzed and researched the legacy systems for SAP implementation by conducting meetings with the client to identify AS-IS and design TO-BE business processes. All processes were modelled using the ARIS for SAP.
• Developed Business Blueprints based on the business processes models defined earlier by the client
• Translated business requirements into SAP functional requirements by creating Functional and Technical Specifications regarding the client needs. All documentation was uploaded and available to the whole project using.
• Trained more than 50 clients on SAP system to share knowledge with their employees

Brasília Area, Brazil

• Performed single and integrated tests of new developed programs and suggested fixes to the development team if a problem was found improving my analytical skills and using my attention to details
• Prepared training material and user manual using the SAP Workforce Performance Builder (WPB) tool
• Conducted business process Gap Analysis between TO-BE design and SAP standard Business Processes, and made recommendations for Process Improvement
• Collected information from different teammates to implement the integration between processes of different areas like Funds Management (FM), Materials Management (MM) and Human Resources (HR)

Brasília Area, Brazil

• Sole proprietor of a small business that sold computers, cellphones and accessories over the internet through a website and an auction site like eBay.
• Developed and maintained website and auction profile by taking pictures of the products and creating all the products webpages displaying relevant information
• Executed accounting and financial duties like reconciling the daily cashier of the company. Also controlled and maintained stock levels of the products
• Liaised with customers and suppliers to ensure customer satisfaction and proper, timely service delivery, packing, and shipping products across Brazil
• Established and maintained social media presence, promoting the business online

Diploma, Automotive Business

Mba, Finances And Stock Market

Bachelor'S Degree, Business