Focusing on AI-powered solutions and responsible for delivering exceptional customer experiences, driving the adoption of our innovative AI-generated content (AIGC) capabilities, and positioning our comprehensive solution offerings to clients.Oversee the strategy and execution of cloud customer service solutions for new overseas markets and build and lead multicultural customer support teams to deliver seamless experiences in various languages.

As AI solution architect， engage with customers to deeply understand their unique needs, pain points, and desired outcomes, providing tailored solutions. Leverage expertise in AI-powered content generation, automation, and personalization to showcase the transformative impact of our solutions.Continuously stay updated on the latest industry trends, emerging technologies, and best practices in customer experience and AIGC.Provide hands-on training and support to customers, ensuring seamless onboarding and adoption of our solutions. Participate in cross-functional initiatives to enhance the overall customer journey and strengthen our competitive edge.

Working on creating a competitive AI strategy roadmap for business partner to assist with developing market together. Working closely with C-level stakeholders of Partner to define the business streagty that we are trying to integrate AI solution and contribute to the innovative products we are building.

As Genesys & Verint partner, Integrating with Genesys voice platform and new social media channels (such as WeiBo, WeChat, blogs, online forums, meetups, etc) help customer build Customer Engagement Experience Center. Helping customers using online digital and social media channels with Big Data technology to improve customer experience services and achieve their business goals. Providing practical SocialCRM and big data consulting service through blogs, social media, online digital channels, meetups, and hackathons..

Responsibility for technical elements of proposals to customers and channel partners , Work with channel partners or other experts to analyse clients’ requirements and propose solutionsCarry out Inter-Operability Testing with client’s other call center application, conduct demonstrations and trials on client site. Deliver training to channel partners and operator staff in products.Support channel partners in project definition and preparation of proposals. Represent in presentations, client meetings, workshops. Contribute across the business in all functional disciplines as required to achieve its objectives.Build and maintain strong relationships with key stakeholders at all levels inside customers. Identify and qualify new opportunities in co-ordination with Sales Manager.

Work closely with customers, business analysts, system analysts to develop the business requirements and communicate and confirm the requirements, rules, processes internally and externally to the projectSupport sales and provide technical solutions to customer’s business requirements. Carry out top-level design of architecture and systems for the target Siebel CRM applications, establishing frameworks for detailed solutions, and act as a point of reference and technical authority, as well as looking at associated risks in proposed solutions, evaluating and quantifying the benefits of the solution, and making the architectural decisions.Provide technical guidance to the development team. Assist in the preparation of the work breakdown and develop detailed work plan. Alert project managers to risks to critical path timelines early so that corrective measures can be taken before delivery timescales are irretrievable.

Act as regional channel program manager for all Business Partners, including distributors, resellers, integrators and strategic sell through/with Business Partners.Lifecycle Channel Development requires teamwork with territory leaders and channel sales & marketing teams to help identify, recruit, develop and support high performance Business Partners.Have a high degree of market knowledge with regards to Aspect’s competitive landscape. Identify & understand key competitive programs in the market that are being used to recruit and/or retain high performance channels in China.

Providing our business partners and clients with CRM solution (Siebel and Pivotal), Call Center solution (Nortel Call Center Solution) and E-Commerce solution. Providing recommendations for the design of our overall system architecture based on his or her technical expertise and knowledge of the CRM/Call Center applications.Fully in charge of the Customer Service Center system requirement analysis, business process improvement, solution design, project management and implementation.