Hui Wei Email & Phone Number

France

Trading support ，financial service

Toulouse, Occitanie, France

- Spearhead website content review, implementing SEO best practices to improve visibility and drive traffic.-Lead booklet content reviews, resulting in enhanced readability, engagement, and alignment with brand messaging.-Manage multiple projects concurrently, ensuring on-time delivery and adherence to quality standards.- Collaborate with cross-functional teams to achieve project goals.

Cork, County Cork, Ireland

Managing and driving projects, keeping all parties informed of projects status and collaborate with operation teams to ensure support available for project delivery.Achieved 50.8% decrease in monthly quality defects and 32.2% reduction in advisor requests quarterly by analysing monthly data to identify process optimisation opportunities, preparing concise documentation and implemented end to end solutions.Collaborate closely with cross-functional teams and stakeholders as a subject matter expert, involving in projects and eliminating wastes on current process assisting in tailoring process and training content, delivering training.Delivering new hire training and up-skill training according to operation requests. Tailoring and managing the trainee's learning process and performance.

County Cork, Ireland

· Compliance and registration investigation, seller's account investigation and communication.· Enhanced customer satisfaction and team proficiency by giving advice on investigation result, which contributes partly to a reduction of 24% defects rate from last quarter.· Achieved 10%-15% reduction of site deviations by hosting huddles to enhance process understandings and site decision quality.· Consistently assisted with site managers on performance management by shadowing support and delivering weekly reports.· Improved process by analyzing reports, actively involved in projects and eliminating wastes on current process, which overall improved productivity and quality

County Limerick, Ireland

· Resolved customer queries through emails and phone calls in high customer experience standard by supporting phonelines in English, Mandarin and Cantonese Chinese and achieved 0% miss call on queue.· Ensured customer’s transactions go smoothly by investigating and giving solutions in time manner by solving problem, troubleshooting tickets system· Improved process management by calling out process gap and event updates to relevant teams.

County Limerick, Ireland

· Resolved incoming customer inquiries and provided consulting advice on document requirement, which translate 70%-80% of queries into deals and increased net profit.· Negotiated with translators and interpreters by efficient pricing offers, while ensuring the continuation on multi- projects.· Successfully completed Chinese language projects by effectively assigning tasks, meanwhile fulfilled different types of documents translation and proofreading assignments under strict deadlines.

Nanning, Guangxi Zhuang, China

Enhanced learner’s foundational English proficiency by delivering memory system and interactive training. 90% of the learners achieved higher English scores with consistently strong performance.Conducted comprehensive analysis of learner behaviours, performance, and local market dynamics to design and evaluate English courses. Oversaw recruitment, training, and retention of 15-20 teachers in the teaching department. Ensured continuously enhancement of teaching quality.Developed and launched engaging industry-relevant online courses, strategic tailored to meet the demands of the digital learning market.

Master'S Degree, Business Management

Activities and Societies: Business simulations Study general business management skills, include: Financial accounting, data analytics.

French Studies

Bechelor, English Language And Literature/Letters, 3.35

Activities and Societies: English literature