Husband. Father of six. Guided by strong values, leading with integrity and purpose.As Vice President of Customer Experience, I am passionate about ensuring the success of our customers. With over 11+ years of leadership experience in customer service, success, and support, I have a deep understanding of the importance of creating a customer-centric culture and the impact it can have on business success. I have been fortunate enough to lead the expansion of a team from 6 to 200+ individuals in order to fulfill the requirements of our expanding product and customer base. I thrive in fast-paced and dynamic environments and enjoy collaborating with cross-functional global teams to drive growth and customer satisfaction. I am a strategic thinker and problem-solver, with a strong ability to identify opportunities for improvement and drive change. Above all, I am dedicated to creating a culture of excellence – for our customers and our employees.