Stephen Hull Email & Phone Number

Waltham, Ma, Us

Driving cultural changes within Dynatrace to create a customer-centric mindset and prioritize the needs and expectations of customers across all departments. Leading efforts to increase customer retention and reduce churn by developing and executing effective retention strategies. Spearheading efforts to gather and analyze customer feedback and use that data to make strategic business decisions and prioritize improvements to the customer experience.

Waltham, Ma, Us

Developed and implementing strategies to improve customer onboarding and adoption, ensuring that customers are able to quickly realize value from their investments in the Dynatrace's products and services. Built a high-performing team of customer success professionals who are dedicated to delivering outstanding customer experiences and driving customer success. Developed and implemented processes and systems to track and analyze customer success metrics, such as customer health scores and NPS (Net Promoter Score). Improved customer satisfaction by reducing response and resolution times for customer support chats and inquiries.

Waltham, Ma, Us

Waltham, Ma, Us

Waltham, Ma, Us

Responsible for the successful delivery of a wide range of Services for Dynatrace technologies (formerly Compuware). As a Manager in the Guardian Services Practice; provided deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Managed Services engagements within Dynatrace clients, working with teams of Guardian Consultants, Solution Architects, and Enablement Services Consultants to drive delivery success, customer satisfaction and adoption. Worked directly with Dynatrace Sales and customers to understand business and technical requirements, crafting delivery proposals, Statements of Work/Services Contracts, and DPM Technical Success Plans. Also responsible for direct management of more than a dozen employees, including mentoring to further develop both technical and consulting skills, and driving effective employee career development.

Waltham, Ma, Us

The Professional Development Program takes highly technical yet business-minded college and university graduates and trains them to become post sales Consultants, Product Specialists and Support Engineers. During the training, candidates learn the "ins and outs" of our leading Dynatrace Platform as well as work with some of the most intelligent people in the industry - including our C-level executives.

Detroit, Mi, Us

Detroit, Mi, Us

Grand Rapids, Mi, Us