Stephen Hull Email and Phone Number
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Husband. Father of six. Guided by strong values, leading with integrity and purpose.As Vice President of Customer Experience, I am passionate about ensuring the success of our customers. With over 11+ years of leadership experience in customer service, success, and support, I have a deep understanding of the importance of creating a customer-centric culture and the impact it can have on business success. I have been fortunate enough to lead the expansion of a team from 6 to 200+ individuals in order to fulfill the requirements of our expanding product and customer base. I thrive in fast-paced and dynamic environments and enjoy collaborating with cross-functional global teams to drive growth and customer satisfaction. I am a strategic thinker and problem-solver, with a strong ability to identify opportunities for improvement and drive change. Above all, I am dedicated to creating a culture of excellence – for our customers and our employees.
Dynatrace
View- Website:
- dynatrace.com
- Employees:
- 1
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Vice President Customer ExperienceDynatrace Aug 2022 - PresentWaltham, Ma, UsDriving cultural changes within Dynatrace to create a customer-centric mindset and prioritize the needs and expectations of customers across all departments. Leading efforts to increase customer retention and reduce churn by developing and executing effective retention strategies. Spearheading efforts to gather and analyze customer feedback and use that data to make strategic business decisions and prioritize improvements to the customer experience.
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Sr. Director Customer ExperienceDynatrace Jun 2021 - Aug 2022Waltham, Ma, UsDeveloped and implementing strategies to improve customer onboarding and adoption, ensuring that customers are able to quickly realize value from their investments in the Dynatrace's products and services. Built a high-performing team of customer success professionals who are dedicated to delivering outstanding customer experiences and driving customer success. Developed and implemented processes and systems to track and analyze customer success metrics, such as customer health scores and NPS (Net Promoter Score). Improved customer satisfaction by reducing response and resolution times for customer support chats and inquiries.
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Director, Dynatrace OneDynatrace Jun 2019 - Jun 2021Waltham, Ma, Us
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Manager, Dynatrace OneDynatrace Feb 2018 - Jun 2019Waltham, Ma, Us
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Engagement Manager - Enterprise Managed ServicesDynatrace Dec 2015 - Jan 2018Waltham, Ma, UsResponsible for the successful delivery of a wide range of Services for Dynatrace technologies (formerly Compuware). As a Manager in the Guardian Services Practice; provided deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Managed Services engagements within Dynatrace clients, working with teams of Guardian Consultants, Solution Architects, and Enablement Services Consultants to drive delivery success, customer satisfaction and adoption. Worked directly with Dynatrace Sales and customers to understand business and technical requirements, crafting delivery proposals, Statements of Work/Services Contracts, and DPM Technical Success Plans. Also responsible for direct management of more than a dozen employees, including mentoring to further develop both technical and consulting skills, and driving effective employee career development.
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Team Lead - Professional Development ProgramDynatrace Jun 2014 - Nov 2015Waltham, Ma, UsThe Professional Development Program takes highly technical yet business-minded college and university graduates and trains them to become post sales Consultants, Product Specialists and Support Engineers. During the training, candidates learn the "ins and outs" of our leading Dynatrace Platform as well as work with some of the most intelligent people in the industry - including our C-level executives.
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Apm Guardian ConsultantCompuware May 2011 - May 2014Detroit, Mi, Us -
Professional Development ProgramCompuware May 2011 - Oct 2011Detroit, Mi, Us
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Junior Network EngineerI3 Business Solutions, Llc Sep 2010 - May 2011Grand Rapids, Mi, Us
Stephen Hull Education Details
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Grand Valley State UniversityInformation Systems
Frequently Asked Questions about Stephen Hull
What company does Stephen Hull work for?
Stephen Hull works for Dynatrace
What is Stephen Hull's role at the current company?
Stephen Hull's current role is VP of Customer Experience (service, support & success).
What is Stephen Hull's email address?
Stephen Hull's email address is hu****@****ail.com
What is Stephen Hull's direct phone number?
Stephen Hull's direct phone number is (781) 530*****
What schools did Stephen Hull attend?
Stephen Hull attended Grand Valley State University.
Who are Stephen Hull's colleagues?
Stephen Hull's colleagues are Jacob Manriquez, Matea Jelica, Drake Vandenberg, Marc Gold, Thomas Lacasse, Piotr Zemlis, Rick Mcconnell.
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